Subscribing email address

Question

Subscribingの際に謝ったメールアドレスを送信してしまいました。おそらく存在しないメールアドレスと思います。そのため、Keyは使用済みの状態になっています。対処方法を教えてください。

博政福37619511 · Accepted Answer

Hi Hirokazu,As I was able to understand the issue from the description mentioned above, you are unable to download Acrobat Standard on your office machine, is that correct? Try downloading Acrobat on the machine using this link: Download Pro or Standard versions of Acrobat DC | Non-subscription , sign in with your Adobe ID and check if that works. You may also visit this help document for more info: Help with redemption codes You may also contact support using this link: Contact Customer Care Thanks,ShivamDear ShivamI solved the problem by a chat and a support by your office.Thank you.Hirokazu Fukuda

Adorobat · Answer

Hi 博政福,Could you explain more about the issue you are experiencing? Do you want to update the email address used for the subscription? If yes, refer to the steps given in the following help document for the same: Create or update your Adobe ID Let us know if that is not the case.Shivam

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