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April 26, 2022
Question

dc : Cut function operation error

  • April 26, 2022
  • 1 reply
  • 146 views

Are there any known issues with "Dreambox" among adobeacrobatDC cut functionality?

I want to give margin control after going to the Page Box Settings window with page clipping.

 

If you set the application target to ""cut out"" with the margin function, the margin looks easy to cut, but if you set the application target to ""burp box"", it doesn't cut!


This is the screen set in the first image.


If you set the trim box in the second image, there will be no response like the fourth image in the bottom.


If you set the ""cut-out"" setting as shown in the third image, it is often cut-out like the fourth image.


The fourth image is the reaction when you set "slit box" and "cut-out."


I turned off ACROBAT and deleted it, and I checked with the customer service center and found that the counselor had the same symptom.

Is there a known problem?

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Community Manager
    May 10, 2022

    Hi there,

     

    Hope you are doing well and am sorry for the delay in response.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

     

    Would you mind sharing the version of the OS and Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win), 20112 (Mac) installed. Go to Help > Check for updates and reboot the computer once.

     

    Also please share a small video recording of the issue for a better understanding.

     

    You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 or Acrobat 기본 설정 폴더 복원 and see if that helps.

     

    Regards

    Amal