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Question

실수로 결제를 안끊어서 2만3천원이나 결제가 되어버렸습니다... 바로 전화했더니 6시까지만 영업한다고 하고 전화도 안받고 여긴 이런 커뮤니티 말고 1:1 문의가 없나요? 사용기간이 오늘까지라 오늘 환불하면 돌려줘야 되는거 아니냐고 얘기하려고 하는데 얘기할 곳이 없네요... 어떡하죠 일단 알림 오자마자 결제부터 끊었는데 이미 지불한 돈 환불 받고싶어요ㅠㅠ

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
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https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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