Answered
결제하고 돈도 빠져 나갔는데 주문내역에 일련번호가 없습니다.
방금 라이트룸 cc 구매하고
돈도 가져 가셨는데
왜 저는 다운로드 버튼도 안뜨고
주문내역에 주문한것도 없고
일련번호도 없고
그래서 일단 시험버젼 깔았는데
어떻게 하나요??
결제 취소하고 다시해야 하나요?
그렇다면 결제 취소하는 방법 알려주시고
일련번호도 어디서 다운 받는지 알려주세요!
kgladCorrect answer
Community Expert
December 6, 2017
creative cloud does not use a serial number and creative cloud subscribers to not have any serial numbers associated with their programs. creative cloud subscribers use their adobe id to activate their programs.
download and install the creative cloud desktop app (after signing in with your adobe id - the same one you used to pay for your creative cloud subscription), https://creative.adobe.com/products/creative-cloud
open the desktop app (a shortcut will be on your desktop) > click apps and then select the programs you want to install.
the desktop app gives you access to cs6, cc, cc 2014 and cc 2015 apps. and probably more in the future.
if you already have the cc desktop app and you need to refresh your adobe id, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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