결제 환불 부탁드립니다.

Question

4월 25일 오후7시쯤 결제 된 creative cloud 환불 부탁드립니다.무료이용을 하고 취소할려고 플랜보기를 눌러도 플랜취소가 안됐었는데 일주일 뒤에 결제가 됐네요. 결제된 금액 환불 부탁드립니다

John T Smith · Answer

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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