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Participant
September 17, 2021
Question

애프터이펙트 플랜 취소

  • September 17, 2021
  • 2 replies
  • 543 views

애프터이펙트 일주일 무료체험하고 플랜 취소하려는데 자꾸 돈도 없는 계좌에 결제시도하고 취소하려해도 결제 정보를 업데이트 하라는데 이게 뭔 말도 안되는 소리인가요

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2 replies

John T Smith
Community Expert
Community Expert
September 17, 2021

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

kglad
Community Expert
Community Expert
September 17, 2021

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human