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지순황24900813
Participant
July 16, 2018
Answered

제품문의

  • July 16, 2018
  • 1 reply
  • 418 views

의제 계정으로 두개의 제품을

구독하고 있는데요

1년 구독이 끝나면

다시 새로이 구입 해야 합니까??

    This topic has been closed for replies.
    Correct answer saritashon

    Hi 지순 황,

    Sorry for the late response. As you are using the same email registered with forums I  checked there is only one product active associated with the same email i.e  Creative Cloud single-app membership for Illustrator.The other one is cancelled i.e  Photography subscription. You can certainly repurchase the photography plan.Illustrator would renew automatically and we will send you a reminder email a month prior to the renewal.

    kindly Contact Customer Care for help and support.

    I believe  it helps!

    Feel free to update the thread for more questions.

    Thanks,

    Sarita

    1 reply

    S
    Community Manager
    saritashonCommunity ManagerCorrect answer
    Community Manager
    August 23, 2018

    Hi 지순 황,

    Sorry for the late response. As you are using the same email registered with forums I  checked there is only one product active associated with the same email i.e  Creative Cloud single-app membership for Illustrator.The other one is cancelled i.e  Photography subscription. You can certainly repurchase the photography plan.Illustrator would renew automatically and we will send you a reminder email a month prior to the renewal.

    kindly Contact Customer Care for help and support.

    I believe  it helps!

    Feel free to update the thread for more questions.

    Thanks,

    Sarita

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