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지연안2060903
Participant
May 12, 2017
Answered

프로그램 설치가 안됩니다.

  • May 12, 2017
  • 1 reply
  • 851 views

"소프트웨어 사용권 계약"  ->동의 

클릭하면   "소프트웨어 사용권 계약"  창이 계속나오고 설치가 안됩니다.

그래서 "시험사용중"에 다른것도 설치를 해보려고 해도 똑같아요.

어떻게 해결하면 될까요??

    This topic has been closed for replies.
    Correct answer kglad

    check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

    if your account shows

    a. your subscription is active,

    1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

    if your account shows

    b. you have no subscription and you're paying for one

    1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 12, 2017

    check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

    if your account shows

    a. your subscription is active,

    1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

    if your account shows

    b. you have no subscription and you're paying for one

    1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html