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June 4, 2018
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23100원짜리결제했는데 왜 23100달러로 결제가된거죠

  • June 4, 2018
  • 1 reply
  • 1285 views

2018년 6월 4일 7시30분경 저는 집에서 어도비 학생 및 교사에 있는 23100원짜리 프로그램을 결재했습니다.

하지만 결제를 하고나서 보니 23100달러로 결제가 되어있더군요 왜이런거죠

그리고 이문제로 인해 하루빨리 환불하고싶습니다 환불하면 전액환불이 가능한지 또 왜 23100달러로 결제가 되었는지 궁금합니다.

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Correct answer Ned Murphy

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

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1 reply

Ned Murphy
Ned MurphyCorrect answer
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June 4, 2018

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership