복구된 파일 열 수 없어요.

안녕하세요 소지님. 한국 프리릴리즈 프로그램 매니져 율리입니다. 혹시 현재 베타 프로그램에 참여하고 계신가요? 그리고 죄송하지만 해당 내용을 jon74574@adobe.com 제 이메일 계정으로 알려주실수 있으신가요? 감사합니다.

Hi there,

Sorry to hear about that. As @Jacob Bugge suggested, you can share the file using that email. Also, I would request you to share a few more details like:

• The exact version of Illustrator
• Did the Illustrator crash or closed unexpectedly? Did this happen after performing a particular action? (saving, exporting, using a tool, applying an effect, etc.)
• You can directly share it with us, and we will try to recover it. You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM. But I must inform you that file recovery can't be guaranteed with 100% success. But, we'll surely try our best.
• Was it a new file or an old file you were working on? If it was old, then from where were you initially saved the file (CC Cloud Document/ Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

Thanks & Regards,

Anshul Saini

소지,

Failing other suggestions you can try to use the email and follow the instructions in the answer here by Rama to get help from our Adobe staff friends:

https://community.adobe.com/t5/illustrator/the-file-is-damaged-and-could-not-be-repaired-in-illustrator-how-to-fix-it/td-p/6558349?page=1

The email: ShareWithAi@adobe.com