How to install Illustrator?

Hi Kim,

Thanks for reaching out. Could you please confirm from where you have downloaded the .exe file for Illustrator. The best way to download Adobe applications is to download the Creative Cloud Desktop app and then download the applications from there.

• To download the Creative Cloud Desktop app click on this link: Adobe creative desktop apps | Adobe Creative Cloud and click the download button below the Creative Cloud.

• Once the Creative Cloud app is installed, download Illustrator from the Creative Cloud app: Learn how to download your Adobe Creative Cloud apps.

Let us know if this helps or if you need any further assistance. You can also reach us at Contact Customer Care for a live session as suggested by Jacob. We'd be happy to take care of this for you.

Regards,

Srishti

Kim,

I am afraid you will have to ask Adobe, through a chat,

https://helpx.adobe.com/contact/support.html

or through Adobe phone Support, see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html​

Since it is Sunday over there, you may wish to have a look in this forum:

Downloading, Installing, Setting Up