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January 14, 2023
Question

파일 이름이 잘못되었으므로 요청한 사항을 완료할수없습니다가 뜹니다

  • January 14, 2023
  • 1 reply
  • 54 views

프리미엄 프로도 되고 다른 프로그램도 가능한데 포토샵만 사용 불가능합니다. gpu 최신 업뎃도 했는데도 안 돼요.... 유저>로밍에서 찾은 오류 로그인데 왜인지 아시는분 계신가요...?

 

Number of Launches: 0
stdout:
[0 ms]
Launch GPUSnifferThread

[2 ms]
Start RunAllAPIs

[2 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=79976571 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b x64

[4147 ms]
Start GetSnifferResult

[5441 ms]
Start sniffer 2023-01-14 20:20:50
# Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=79976571 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b x64

{121 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1660 Ti index=0)

Display 1
Display: \\.\DISPLAY4
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,920, 0) -> (0, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1660 Ti index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1660 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY4
GPU accessible RAM: 6,269 MB
VRAM: 6,269 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,511 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1660
Driver date: 2022-12-22 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.2802
Supports UMA: UNSUPPORTED
D3D-ID: 8593

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,645 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,511 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2019-05-28 000000.000000-000
Driver age: 44 months
Driver version: 26.20.100.6911
Supports UMA: SUPPORTED
D3D-ID: 16027
End platform native
{611 ms}

{611 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2 index=0)

Display 1
Display: \\.\DISPLAY4
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,920, 0) -> (0, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY4
GPU accessible RAM: 6,269 MB
VRAM: 6,269 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,511 MB
API version: 2.1 (2.1.2 NVIDIA 528.02)
Device version: 2.1 (2.1.2 NVIDIA 528.02)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1660
Driver date: 2022-12-22 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.2802
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{807 ms}

{807 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1660 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,442 MB
VRAM: 6,442 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1660
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 247 GB / s
Compute score: 2,077.79
Device name string: NVIDIA GeForce GTX 1660 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,808 MB
VRAM: 6,808 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (OpenCL 2.1 )
Device version: 2.1 (OpenCL 2.1 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 9 GB / s
Compute score: 176.834
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{5337 ms}

Exit code kExitNormal
End sniffer 2023-01-14 20:20:55
[kStatusNormal, kExitNormal]

[5442 ms]
Finish RunAllAPIs

stderr:

    This topic has been closed for replies.

    1 reply

    Ao_zora
    Community Manager
    Community Manager
    January 26, 2023


    CPU 내 내장 그래픽이 먼저 인식이 되는 상황이라면 그래픽 카드 장비가 포토샵을 인식하지 못 하는 경우가 많이 확인되고 있습니다. 

    아래의 상황을 통해서 진행 해보시기 바랍니다.

    1. 아래 스크린샷을 통해서 고성능 사양으로 옵션을 조정 하시기 바랍니다.
    https://shared-assets.adobe.com/link/1a3c37e6-9137-45eb-7b12-a177496a1883


    2. 내장 그래픽이 설정 되어 있다면 구동에 문제가 있을 수 있어서 고정 또는 그래픽 카드 자원으로만 설정 되게끔 조정 해보시기 바랍니다.

    https://shared-assets.adobe.com/link/0143fa08-e18c-437e-5cf8-34be6ac95a91

     

    3. Adobe 프로그램은 폰트를 가지고 있지 않고 PC에 있는 글꼴을 불러오는 과정을 거칩니다. 
    간혹 타사에서 배포된, 또는 만들어진 폰트 파일과 저희 Adobe 프로그램간에 충돌로 인해 호환성 문제가 있을있습니다.  
    폰트 파일들을 전부 백업하셨다가 삭제 해보시고 작업을 진행 해보시기 바랍니다.  
    참고 문서 : 글꼴 문제를 해결합니다

    감사합니다.