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Participant
November 10, 2016
Question

Licence Error After Update Photoshop CC 2017

  • November 10, 2016
  • 1 reply
  • 524 views

HI.

i Use Company Adobe CC Account.

today update Photoshop CC 2017, but Licence has changed to Trial Version

i tried two solution, not resolved

1. Delete OPM.DB at AppData/Adobe/OOBE

2. Account Logout/Login

have other solution?

thanks.

안녕하세요.

오늘 포토샵 2017CC로 업데이트를 했습니다.

그런데 업데이트 하고 나니 시험버전이라는 메시지가 나오더군요.

포럼에 있는 라이센스 오류 해결방법 두개를 써봤습니다.

계정 로그아웃 후 재 로그인

그리고 OOBE폴더 내부의 OPM.DB파일 삭제

하지만 동일하고, 고객센터에서는 일단 조금 더 지켜보시던가 아니면 구버전 설치를 하라고

구버전 설치 링크를 주시더군요.

혹시 다른 방법이 없을런지요?

감사합니다.

    This topic has been closed for replies.

    1 reply

    Mohit Goyal
    Community Manager
    Community Manager
    November 10, 2016

    Hi sjh,

    Please refer the below discussion and troubleshooting article.

    Adobe Photoshop CC is still in trial mode after Creative Cloud service was subscribed.

    Stop Creative Cloud 2015 from reverting to trial mode

    Let us know if that helps.

    Regards,

    Mohit

    sjh49Author
    Participant
    November 10, 2016

    Thanks.

    I execute your answer. but results are same.

    license is activated on the account page,

    when run Photoshop,

    I see "Subscription not found." message.