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디
디카족
Participant
January 10, 2025
Answered

firefly 크레딧 관련

  • January 10, 2025
  • 1 reply
  • 402 views

브라우저 탭에 로그인된 상태에서 며칠 경과 후 복귀해보니 월간 크레딧이 0이고 환경설정글씨도 한문으로 되어있습니다. 혹시 해킹, 바이러스 문제인지 아니면 로그어웃을 안하면 오토플레이처럼 프롬프트가 연속 재생되는건 아닌지 궁금합니다. 감사합니다.

    Correct answer droopydog500

    Hello @디카족,

    Thank you for your message. I am sorry you are having this problem. 

     

    First, if you suspect there is any possibility that your Adobe account has been compromised, please change your Adobe password immediately. I also recommend that you enable two factor authentication: Secure your Adobe account with two-step verification (2단계 인증을 사용하여 Adobe 계정 보호 ).

     

    Do you know how many credits you had left before you were away? You might also want to double check your account page and make sure your subscriptions are correct. The date of the next charge to your credit card is the same date the credits refresh.

     

    Having firefly open in a browser window should not consume credits. I have about 100 firefly  tabs on multiple browsers (Edge, Chrome, Safari, and Firefox) and it does not cause a problem. Reloading a page should not cause a generation to happen.

     

    My best,
        droopy

    1 reply

    droopydog500
    Community Manager
    droopydog500Community ManagerCorrect answer
    Community Manager
    January 10, 2025

    Hello @디카족,

    Thank you for your message. I am sorry you are having this problem. 

     

    First, if you suspect there is any possibility that your Adobe account has been compromised, please change your Adobe password immediately. I also recommend that you enable two factor authentication: Secure your Adobe account with two-step verification (2단계 인증을 사용하여 Adobe 계정 보호 ).

     

    Do you know how many credits you had left before you were away? You might also want to double check your account page and make sure your subscriptions are correct. The date of the next charge to your credit card is the same date the credits refresh.

     

    Having firefly open in a browser window should not consume credits. I have about 100 firefly  tabs on multiple browsers (Edge, Chrome, Safari, and Firefox) and it does not cause a problem. Reloading a page should not cause a generation to happen.

     

    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
      디
      디카족Author
      Participant
      January 15, 2025

      귀하의 친절한 답변 감사합니다.
      보여지는 크레딧의 표기 1/1000와 달리
      이미지 생성은 가능한 것으로 보입니다.
      프롬프트 이미지가 생성하는것을 확인했습니다.
      또한 브라우저 업데이트 새로고침으로
      환경설정이 다른 언어로 표기되던 문제는 복구가 되었습니다.
      감사합니다. 좋은 하루~ ^0^//"

       

      Thank you for your kind reply.
      Unlike the mark 1/1000 of the credit shown
      Image creation appears to be possible.
      I have verified that the prompt image is being generated.
      Also, refresh browser updates
      The problem where the preferences were written in a different language has been fixed.
      Thank you. Good day~^0^/"

       

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      January 15, 2025

      Hello @디카족,

       

      Currently, if you run out of credits, it will still continue to generate, it just might be slower generation.  After you reach the date of the month that is your anniversary date  (usually the day of the month your credit card is billed), you should see 1000 credits again.  If not, let us know and we can help again.

       

      My best,

          droopy

      Adobe Community Expert (not an Adobe employee)
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