I asked the photographer to send screenshots and go step by step about what she is doing. I haven't received that, but she just got back to me with this: "This time, I saw your edits being applied. Yay!! The thumbnails changed very slowly, but it happened. I never imported the unzipped Previews or Smart Previews - I did try but since they're not folders Lr doesn't recognize them to import. Must have just imported with the new catalog? Thank you again, I'm really hoping this is straightforward from now on." I'm still not entirely sure what she's doing. ... View more

I think you just nailed it. Going to write her now and see if that's the issue!!!!! ... View more

A quick response from her - "I’ll check out the calibration thing later - the reason I said your edits weren’t showing up was because there were no adjustments in the Develop module after import, not because of the image appearance. ... View more

I'm waiting for clarification from her and screenshots. She said that none of the images appear to be white balanced and it looks like I didn't move the sliders from their original positions. I'm wondering if she has a calibration issue... but that still doesn't make sense because I am syncing settings from her 'edited' ones to nearby images (same lighting, room, just a few seconds apart etc). So they should at least match her 'edited' ones on her end. *She just wrote back that she can send screenshots tomorrow. 1. This is one of her edits on an image that she asked me to match across her gallery. 2. This is one I edited 'syncing' the settings. ... View more

Hello! So sorry for the delay on this - I was out of town and just catching up. I just re-edited her catalog and sent it back to her and she is saying that again the temperature edits aren't transferring specifically. I have a Spyder-calibrated monitor and she actually included a few images in her catalog that were fully edited so I was actually syncing her edits for the most part - my edits should match the tones, etc of her edited ones so I don't think calibration is the issue. I'm going to have her send over screenshots so we can problem solve. I've worked with other clients this week with the exact same process and it's working for everyone else! I am so confused as to what is going on! ... View more

One more question!! The photographer is saying that my crops and other editing applied, but not the temperature adjustments. Is there anything on either end that would cause that? I'm so confused! ... View more

Thank you for your brainstorming! It seems the files were unzipped and that's what was causing the issue. Problem solved ... View more

To clarify (and I apologize in advance if I'm not on the same page - I have a loose handle on tech stuff): When I am opening the catalog and previews on my other computers to test it - I am using the exact files I sent her back. I downloaded the files I had sent back to her straight from WeTransfer on my laptop (I edited her wedding on my desktop). ... View more

What I am confused by is that I opened the files successfully on other computers of mine - so I am not sure why she would be getting the message, but I wouldn't when trying to open? ... View more

This is what she responded with: When I located the files it worked normally - only difference was there were no image previews. The ! went away on thumbnails as it would normally. ... View more