schupbach
New Here
schupbach
New Here
Activity
‎Sep 01, 2017
11:40 AM
I can't locate: Preferences/Adobe Illustrator CS5 Settings/en_US*/Adobe Illustrator Prefs I even did a search in my finder for any of the words in this path. No luck. Screen shot of what's I find. Is it possible I may not have the files on my computer? I am missing something in the Preferences folder? I click in the CS5.5 and there is only a legal document. Should I uninstall and restall the software?
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‎Aug 31, 2017
03:49 PM
Thanks for your help. Tool bar is responsive, but options in the tool bar are not appearing. Such as I can't make a circles, use scissors, pen tool there is only on option. Basically any tool that has the triangle in the lower right corner the options don't appear. I tried resetting preferences via Option+Command+Shift (Mac OS) as you start Illustrator. Did not work. The second option - I can't locate my Adobe Illustrator Prefs file. Can you explain exactly where those files are located? I did a general search for those files no luck locating them. I read somewhere that these files are located in the library folder in an adobe folder but did not see them. See screen shot. How long does it take to uninstall and reinstall the program? Will this even help my program. I don't know what else to do.
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‎Aug 31, 2017
02:55 PM
I am missing the option for many of my tools. Tool panel is visible, but don't have the options like to make a circle, or use scissors. I have cs 5.5 and won't have the option to reset the workspace under essentials. I was working the file then suddenly the options were gone. I have worked for over years in cs 5.5 and never had this program. See scree shot to better explain why I can't simply re-set. Ugh two days I tried figuring this out.
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‎Aug 31, 2017
02:42 PM
Can you clarify what you mean by being 'in a workspace before you can reset it.'
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‎Aug 31, 2017
02:38 PM
Tool bar is fully visible. I can't access any of the tool options in my tool bar. Annoying. Should I re-install my creative suite? I have worked in CS 5.5 for over five years. Never had this problem. See scree shot.
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‎Aug 31, 2017
02:36 PM
Thanks for the response. CS 5.5 does not give me the option in the manually reset. I have selected essential several times and no luck. Even restarted my computer. See screen shot. There is no reset in cs 5.5
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‎Aug 30, 2017
03:58 PM
I have cs 5.5 and there is no option for reset essentials. What else can I try?
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