Sounds like they are still operating illegally by the nature of this email. ---- Hello, We can offer you the option of sending you a replacement serial key, please see below the terms for the replacement. 1. The replacement key will be valid for a single activation on one (1) computer 2. You will not be able to activate the software on a new or different computer using the replacement serial key. 3. Also if you encounter any future issues due to a change in computer or any changes made to the computer we will not be able to provide a second replacement 4. The key has already been registered by us; as such, you will be required to turn off the registration request at the pop-up window. Do note that the registration process only allows you support from Adobe while they still offer support for this version of the product. Please confirm via email if you accept and understand the terms of the replacement to enable us to proceed. Thank you Sales Team ---- Especially when they say to turn off the registration request and it is already registered by them.  Sounds like a load of nonsense.  Fooled me once.  Not gonna fool me twice. ... View more

Seems like they were bloody pirates.  Reported them to Action Fraud which is like the Police for that sort of thing in the UK and also taken the matter up with my Credit Card company.  Grabbed the last copy of CS6 Premiere Pro from King of Software who is a registered and authorised reseller.  I checked on Adobe's site.  A lot more money but worth it. ... View more

It's interesting though that the links they provided me speak about students having their serial numbers deactivated and I was a student when I purchased this. I've told the company if they are under a legal obligations to honour my purchase agreement with them and give me a replacement. If what they are saying is true they can take legal action with Adobe. Thank you. I will keep everyone posted. ... View more

I actually think Adobe may be responsible for this one. If you look at the response to my email Royal Tech sent the links highlight this being an issue. It's funny that I downloaded from the Adobe site and also entered the serial number on the Adobe site. But Adobe take 2+ years to tell me that it wasn't the right serial number. More like they decided to revoke that there end for money reasons. Adobe you are still not answering the specific questions I posed in my message and I feel like you are trying to fob me off. ... View more

This is what they said to me: Hello, Please be advised that the key and license you purchased and installed is NOT pirated, otherwise you would not have been able to activate, and the software you installed was downloaded directly from Adobe's website. We will try and help our clients with this issue together with Adobe, however it is an Adobe issue as it seems that they are basically revoking or expiring all types of licenses (the license could not be pirated as the license would have to be valid in order for Adobe to revoke or expire it). Adobe call center staffs/online-chat staff seems to either have been instructed to say the license is revoked or don't know any better and so they say that any revoked license is pirated. This is the easiest way to get rid of complaining clients, and throws the problem back to the client and reseller; and in turn it seems like this is their way of forcing the client to go with the Cloud version they now offer. We do not sell pirated products, and this is obviously an Adobe issue that seems to run rampant, it seems adobe is forcing persons with CS6 products installed to upgrade to the Cloud version, please see below the URL's and the forums below: https://forums.adobe.com/thread/1586335 https://www.facebook.com/adobesteals/posts/1394784680760143 https://forums.adobe.com/thread/1402120 http://www.macstrategy.com/blog_post.php?16 We can offer you a replacement serial key for Adobe Premiere Pro CS6 at a discounted price; we currently do not have available the extended version. The replacement serial key will allow you to reactivate the software and have continued use of your product with no issues. Please be informed that this key has already been registered by us; as such, you will be required to turn off the registration request at the pop-up window. Do note that the registration process only allows you support from Adobe while they still offer support for this version of the product and they no longer offer support for CS6 products; however, we will offer the support required if any, please advise. Thank you Sales Manager Seems like Adobe is doing this to a lot of people who had student accounts. ... View more

This is what they said back: ------- Hello, Please be advised that the key and license you purchased and installed is NOT pirated, otherwise you would not have been able to activate, and the software you installed was downloaded directly from Adobe's website. We will try and help our clients with this issue together with Adobe, however it is an Adobe issue as it seems that they are basically revoking or expiring all types of licenses (the license could not be pirated as the license would have to be valid in order for Adobe to revoke or expire it). Adobe call center staffs/online-chat staff seems to either have been instructed to say the license is revoked or don't know any better and so they say that any revoked license is pirated. This is the easiest way to get rid of complaining clients, and throws the problem back to the client and reseller; and in turn it seems like this is their way of forcing the client to go with the Cloud version they now offer. We do not sell pirated products, and this is obviously an Adobe issue that seems to run rampant, it seems adobe is forcing persons with CS6 products installed to upgrade to the Cloud version, please see below the URL's and the forums below: https://forums.adobe.com/thread/1586335 https://www.facebook.com/adobesteals/posts/1394784680760143 https://forums.adobe.com/thread/1402120 http://www.macstrategy.com/blog_post.php?16 We can offer you a replacement serial key for Adobe Premiere Pro CS6 at a discounted price; we currently do not have available the extended version. The replacement serial key will allow you to reactivate the software and have continued use of your product with no issues. Please be informed that this key has already been registered by us; as such, you will be required to turn off the registration request at the pop-up window. Do note that the registration process only allows you support from Adobe while they still offer support for this version of the product and they no longer offer support for CS6 products; however, we will offer the support required if any, please advise. Thank you Sales Manager --------- Jeff, my version of Adobe was one I purchased while I was a student.  All the above forums highlight that Adobe has been doing this to people who were students.  As I downloaded your product from your website and then registered it through your website, I do not understand why if it wasn't genuine copy your website security did not highlight thie the two plus years ago I purchased.  How do you explain the above articles and what advice do you offer me now because this was a legitmate purchase with a student discount?  I would like my serial number re-activated as this is Adobe mistake by the looks of things.  Unless you can explain to me otherwise?  Please also see my forum thread for further information about my specific case.  I appreciate your assistance with this matter and look forward to hearing from you further. ... View more

I even downloaded the product directly from Adobe's website so they would have a record of this and me registering it via the serial number. ... View more

Yes of course.  I remember I even hurried to purchase it before I stopped being a student - I even think that's why they came up as they were like the Premier company to go for a student discount.  The transaction took place through a company called Moneybookers now called Skrill.  I phoned Skrill up and they still had a record of the transaction and that's how I found out I paid with a Credit Card.  Skrill also told me the business is still in operation but under the different name of techsaversoutlet.com.  Check them out - they still seem legit but who knows. I'm following on those instructions of deleting everything and re-downloading.  Let's see where that gets me. Still wish Adobe would add there imput on the this as the whole thing is quite particular.  If Royal Tech Discount did become Tech Savers Outlet they should be repremanding them as they still sell Adobe products. ... View more

Hi gener7, Well to be precise it was a Student Discounted Offer and I had prove that I was a student and everything at the time. It was all very official. I investigated as well and the organisation back then seemed reputable.  I don't understand how Adobe allowed me to register the product and acknowledge it back then with my email address and then revoked my licence.  I think that's crafty on Adobe's side. Luckily, I paid with a Credit Card at the time, so it it was too good to be true I will be taking this matter up with the credit card company.  ... View more

He Peru Bob, As I said to Stan, surely if the Serial Number had be Revoked it still won't work?  Or are you saying if I wipe everything then download it from this link the serial number will work again?  Kind Regards, Marc ... View more

Hi Stan, Thank you for your message.  I registered the product two years ago and have a "Welcome to Adobe" email dated exactly the same day I downloaded and purchased the software then registered it - I recall seeing it there and subsequently never went on this site again until today.  However, even though my details are still on Adobe's system when I log on now and check registered products its not there and when I enter the serial number I get told it's invalid.  Why did Adobe never contact me if it was invalid this is all very strange. ... View more

Jim - Customer Support lead me here and when I tried the live chat the werre just dismissing this issue.  Other people have used this forum to report problems so I don't see a problem with me starting this discussion here. Ann - I don't subscribe to any CC programmes and I just recently downloaded it by mistake today - I didn't want any of it - and that is what started all these problems. But surely if I riped my computer of all Adobe software and then downloaded CS6 again it would still say my serial number has been revoked and I would be back to square one?  Where also would I download CS6 if the company I purchased from has changed names etc.? ... View more

Have there been any further developments on this?  I also purchased with Royal Tech Savers and just PM you.  I can't believe this happened! I purchased CS6 so I did not have to worry about montly subscription payments to CC! ... View more