Thanks! Tried reinstalling but didn't help. ... View more

Didn't work for me. I have never had a problem with this before until attempting an important tutorial. I masked a solid and made a narrow horizontal mask. When I set the feather as indicated, it brings in a hard edge with a very slight feather. A 25 minute tutorial has turned into 4 hours so far and I'm not even a quarter done yet. ... View more

Don't know why most people here are making this so complicated without considering my suggestion. You all probably have viable issues that you mention but only one person acknowledged me. Maybe it won't work for you but this is night and day, it is working great for me so far and it is something that should be looked into. I am so happy considering I was about to throw my computer off of my balcony. Oh btw, I know it's not related but Media Encoder stopped encoding and kept failing. I reinstalled and it is working great now! So happy x2! ... View more

Not sure if you saw the sample of the alpha issue I am having. It is attached. I is fine exporting from AE. I worked correctly a couple of times in MP after making a preset but then this happened. I have no explanation. Where would the ring thing come from? Thanks for the response and sorry I got kind of nasty. I will tell you, I am having some major, impossible things happening to my files and I am concerned but will never mention those in a forum. Not sure if this has anything to do with the alpha issue though. Impossible stuff that is absolutely physically impossible to happen in seconds. My files were moved at night while I am sleeping, and my laptop is closed. Premier kept looking in the wrong folder but everything. I manually backed up the files and everything was fine. I live here alone. Once s video clip I was working on all of the sudden had 1 frame from the beginning that was in middle of the video. One frame!! Eventually returned to normal. Something else that happened was absolutely scary and my hair stood on end. Video files always fine on desktop.Your thoughts? Funny, non-computer friends say memory issue. Didn’t know memory issues could. Physically move files while the cover is shut. I’ve been working with computers for 35 years and I know this isn’t normal! ./ ... View more

Thanks for the response and sorry I got kind of nasty. I will tell you, I am having some major, impossible things happening to my files and I am concerned but will never mention those in a forum. Not sure if this has anything to do with the alpha issue though. Impossible stuff that is absolutely physically impossible to happen in seconds. My files were moved at night while I am sleeping, and my laptop is closed. Premier kept looking in the wrong folder but everything. I manually backed up the files and everything was fine. I live here alone. Once s video clip I was working on all of the sudden had 1 frame from the beginning that was in middle of the video. One frame!! Eventually returned to normal. Something else that happened was absolutely scary and my hair stood on end. Video files always fine on desktop.Your thoughts? Funny, non-computer friends say memory issue. Didn’t know memory issues could. Physically move files while the cover is shut. I’ve been working with computers for 35 years and I know this isn’t normal! ./ ... View more

Hey there, I came to this forum because I was going to post about this same issue. My files were not huge, not 4k or anything. Premier was so slow that I couldn't work anymore. I was considering proxies but was holding off, didn't really think they would help me. Anyway, maybe this will help. I purchased a new 4tb external drive a few days ago and used that as the Premier Media Cache folder. Knock on wood but Premier so far is running great!! I played my video last night and today and there were no problems. Hope that helps! ... View more

Nope, not correct!!!!! Thank you for assuming it was though. I'll be calling Adobe today, personally! ... View more

Guess nobody cares to ask questions or try to help, including Adobe. Thank you. But I'll let you know if and when I find a solution just so that the experience people will know. (: ... View more