Thank you so much for your prompt and helpful answer. ... View more

Thank you for the free images  but this does not solve my problem as I am trying to purchase an image on an extended licence at a cost of £57.59.and I am on a deadline of the 2nd of May. ... View more

Here is the transcript of my last conversation with them Neha Makkad: Thank you for contacting Adobe membership services. Neha Makkad: How are you today Cathrine ? Cathrine Blan: Not happy Neha Makkad: I understand that, you've really been a facing bad issue with adobe. Neha Makkad: I will do my best to help you and make you happy again. Cathrine Blan: I hope so Neha Makkad: As per my understanding, you are unable to buy stock license due to payment failures. Neha Makkad: Please allow me a minute to review your details. Cathrine Blan: yes I have done all that the other agents suggested but no help I have now tried 5 different card but all with the same error message I have contacted the banks there are no problems and all cards have sufficient funds . please don't tell me to contact the banks again the problem is not with the banks. Neha Makkad: I understand your concern , the problem must be something else if so many banks has denied it. Cathrine Blan: Thant is what I told the last agent but she just kept telling me over and over again to contact the Banks it was like speaking to someone with dementia Neha Makkad: May I have phone number to update in your account? I understand you must have provided it to previous but can we just confirm it again? Cathrine Blan: 07............... Neha Makkad: * previous agents. Neha Makkad: Thank you so much. Neha Makkad: I have got your issue now. We will need to escalate this case to our senior team to resolve your issue. Cathrine Blan: Thank you Neha Makkad: This issue comes up with a few people wherein they are unable to pay from any source. IT will take 1-2 days to resolve this issue. Neha Makkad: Is there anything else I can help you with? Cathrine Blan: How will you contact me when the problem is resolved Neha Makkad: We will contact you through email. Neha Makkad: Please be assured, our team will look into this issue and resolve it very soon. Cathrine Blan: Thank you have a nice day Neha Makkad: Have a nice day Cathrine!! ... View more

This is crazy I am having the exact same problem talking to support it is like trying to talk to someone with dementia. I feel  your frustration as  am at my wits end as to know what to do. I have tried 5 different cards from 5 different banks and none of them will be accepted and like you I keep getting charged £1 each time I try to buy an image It is funny how they can't take payment for an image but they can take a charge each time I try. ... View more

I really do need to purchase an image I have a deadline to keep. I have also been billed the  1$ fee several times I cant keep doing this. ... View more

Hi I am having the very same problem I have tried three different cars which all have money on them but still keep getting the same error message as above I have updated several times with no succes and i have also waited the 24 hours with no success. what is the problem Adobe. ... View more

No help at all On Thu, Jun 29, 2017 at 6:30 PM, Sheena Kaul <forums_noreply@adobe.com> ... View more

No help at all not sure what you are trying to say please give a straight answer ... View more

I have tried everything I have used chrome and firefox even safari on my Iphone nothing is showing up in libraries. Everything is there inside photoshop except I cannot sync or download anything new. On Thu, Jun 29, 2017 at 3:57 PM, Sheena Kaul <forums_noreply@adobe.com> ... View more

About half of them are missing including stock ... View more

Some of them are there some of them are showing blank thumbnails ... View more

As you can see there are no libraries listed to download to ... View more