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Bixxy
Community Beginner
Bixxy
Community Beginner
Activity
‎Nov 13, 2025
01:34 AM
I did test again in a new admin mode and the same issue occurs. Thats everything you suggested doing. Any other ideas or have an idea what's going on? I would be really interested to see if any other Mac M4 Studio users have the same issue or is it just something with my setup.
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‎Nov 07, 2025
02:08 AM
Hey Anubhav, Thanks for your help and suggestion on how to investigate the issue. I did restart in safe mode this morning and the issue still persists. Over the weekend I will try a different admin account. I did try multiple different tools and had the same delay each time, changing tool (or menu item) did not seem to make a difference. I attached a screen recording. You should see my mouse clicks trying to move the boxes but due to the delay I am unable until a second or two later. This happens for all menu items not just 'select all', thats the menu item I chose for the demo. It also happens in the panels too, for instance after loading a swatch from the swatch panel the same delay happens. Any menu. Like I mentioned originally sometimes If my mouse stays in the menu's dropdown area before unclicking my mouse button it doesn't happen.
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‎Nov 06, 2025
02:03 AM
I am having an issue with the Mac Studio M4Max which feels quite niche as I haven't seen it mentioned, I would love to know if other M4 users or others are running into it. When I have GPU acceleration on, and Smart Guides on, when I select any menu Item, after I get a strange 3 second lag. The really odd thing is if i manage to keep my cursor inside the menu window before it closes It doesn't happen, but this is hard to achieve when trying to work effeciently. If i move out of the menu window as it closes which you usually do when working it lags for 3+ seconds. It happens with complex and non complex files, I could have a single box on the screen and it happens. Info: Mac Studio M4MAx with 64MB ram, 4TB HD with 2.5TB Free space. Sequoia 15.6.1 - I don't want to upgrade to glass just yet as It's quite new as I am concerned about compatability. This issue was happening since I first got the Mac straight out of the box. I didnt have any other apps on the fresh machine apart from Acobe CC + Illustrator. I have been through support with no joy, saying it's a bug and we will let the developers know, but this felt like a bit of a hand wave away of the issue at the time and it's been months with no fix. I have uninstalled fully (using the correct tools with Adobe Support directing) many times, and reinstalled fully Illustrator in multiple different versions. Deleted preferences etc. the hard core removal and reinstalls. I have contacted Apple Support to see if it was a Hardware issue but they say they have not run into this behavour (it was a last resort). I have turned on and off multiple settings in the smart guide prefs with no results. Chaning the snap amount etc. I have also fiddled with multiple preference buttons to try and get rid of the issue. I have been using Illustrator for many years, since around V2/3 so I am familiar with Illustrator. Just trying to rule out simple suggestions I would likley have already attempted. Yes, I could work without Hardware GPU but even on this machine it's very slow and Illustrator is my main app, I didnt buy a Mac Studio to work in CPU mode. I work on relatively complex files sometimes with many artboards and complex objects. Yes, I could work without smart guides but I find them so helpful and I am so used to working this way it's just a shame to have to turn them off. So Ideally I am looking for a solution to the issue not a workaround, I want to use GPU Acceleration + Smart Guides without lagging after using the menus. Even someone to replicate it would be nice so i dont feel like the only one with this happening 🙂 Thanks in advance.
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‎Feb 22, 2024
06:23 AM
1 Upvote
Seems fixed now for me
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‎Feb 14, 2024
03:08 AM
Same Issue noticed it today
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‎Oct 19, 2018
01:42 AM
Thanks Jeff, this does workaround the issue in part - mainly when saving out as a JPG. However even after checking that pref and reserving the photoshop document, when importing a Photoshop file with a gradient layer into InDesign the gradients are not there and only solid. There is definitely something buggy about how gradient layers are working with the current 2019 build.
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‎Oct 18, 2018
11:04 AM
Well it's good to know it's a global thing and not some anomaly my end. Also! I have found that gradient fill layers are not retained even in a photoshop document when importing into indesign. So if you import a photoshop file with a gradient fill layer into Indesign, Indesign doesn't see the gradient fill as a gradient, just as a flat colour. To be honest the whole gradient fill layer feels super glitchy in 2019, when i move objects behind a gradient fill layer it disappears for a few seconds then kind of catches up.
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‎Oct 18, 2018
10:50 AM
I did try to upload the PSD but it wouldn't let me. I made this test image to demonstrate. Right side is basically what i have in PS, left image is what saves out as a JPG. Have you tested it your end? would literally take seconds. Thanks
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‎Oct 18, 2018
10:38 AM
Don't really use these forums much, is there a way to manually upload to here rather than link? Not sure it's needed though, just make any gradient fill layer and 'save a copy' a standard CMYK jpg (baseline standard) and see if you get the same result. sorry!
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‎Oct 18, 2018
10:28 AM
1 Upvote
Having this issue since the recent 2019 update. I create a gradient fill layer say from blue to red. Save the file out as a JPG. The JPG doesn't have the gradient, it fills fully in blue. Looks like it just uses a flat fill of the first colour in the gradient layer. Oddly the files thumbnail is looks correct. I realise there is a workaround by simply 'copymerged' into a new doc and saving that. Possibly it's something new I haven't realised but it feels like a bug. Just wondered if the same thing is happening to others. Mac version btw. Thanks!
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‎Jan 02, 2018
04:27 AM
1 Upvote
Sorry don't have the full solution for this one. However I have a feeling this may be to do with the High Sierra update, did you upgrade to High Sierra around the same point as the other CC apps? There are some known issues with illustrator and High Sierra that sound similar to yours which are also fixed when you disable GPU acceleration. They mention disabling it thought it were a 'fix' which is crazy as GPU zoom panning etc. is a huge part of using Illustrator on these machines and everything is super slow if you disable it. Known issues - Running Illustrator CC on macOS 10.13 High Sierra I am holding fire upgrading High Sierra and all my adobe CC apps until they can confirm that these issues are all fixed, but it's been radio silence on the issue since November. Perhaps I have not found the correct update/news page though so if anyone more in the know could advise the current state of Illustrator/Indesign running with High Sierra and if all the bugs are now officially fixed, particularly the one mentioned above that would be super. Adobe have had the developer versions of high sierra for ages before it's launch and still months after launch afaik it's still not fully fixed. iMac5k 2017 64GB int_2TB SSD
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