Well, I find Adobe's apparent lack of customer-focus disappointing. I have provided keys to reproducing the problem (saving from Editor) - and am quite happy to respond to Adobe questions. Other vendors - Sonos, Apple - tend to make customer issues easy to report and own customer issues to respond - and yes, sith some issues, the result is the problem will not be resolved. They do tend to resolve issues when the version of the software is the same as the operating system. This lack of customer sensitivity may come back to impact's Adobe's business down the road. Maybe I'll use an Adobe management contact that actually helped me with a prior problem. Maybe I'll consider alternate vendors to support my photographic needs. Thanks again Michel for your timely and helpful response.
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