angelaf94959158
Community Beginner
angelaf94959158
Community Beginner
Activity
‎Oct 22, 2018
10:28 AM
Siince having a new laptop [Asus GL 553VD windows 10 64 bit operating system, Driver version 416.16] ] I have had increasing problems with both Photoshop and Lightroom. My Adobe is version 5 and I have a Nvidia GTX1050 graphics system. I never know when either will crash out and sometimes I am in the middle of working on an image and everything disappears. I have sent in crash reports but have had no response. The last one yesterday comes up everytime I open Photoshop and when I try to close it the whole thing disappears. I am really fed up and very frustrated trying different things to solve the problem. Can anyone throw some light on the subject. I tried disabling the graphics card on the preferences screen but it made no difference I have just updated both Photoshop and Lightroom so I have the latest versions Thanks Angela
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‎Aug 29, 2018
02:49 PM
I have also switched to the internal graphics as opposed to the dedicated card but now I get a message every time telling me that I will not be able to use some filters as I don't have enough Ram but I have more than enough as it is a new laptop and I had more Ram installed as I work with images on the laptop usiing LR and PS. I still have the problem of crashing and am not able to use some filters. Is there an explanation I wonder. I have spoken to Adobe helpline who were very helpful and suggested using internal g raphics which worked for a while
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‎Jun 29, 2018
06:07 AM
The laptop has just had all of the diagnostic tests by the computer engineer/expert and all is ok. I took it back to where i bought it. It is a brand new laptop so should not be out of date. Would you recommend updating the drivers however?
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‎Jun 29, 2018
05:14 AM
laptop [new] crashing all the time in the middle of an action on photoshop or Lightroom Classic. I manage to do 2 /3 actions before it freezes and crashes the whole laptop I would like to speak to someone at Adobe support please This is very annoying and I have to force the laptop to shut down. Using Windows 10 and an ASUS ;laptop Angela
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‎Apr 09, 2018
08:01 AM
Thanks I ihave managed to open the catalogue
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‎Apr 09, 2018
07:42 AM
Thanks but I meant that the catalogues were on the C drive in the Pictures folder. now the catalogues are in the D drive as the Pictures folder has been located in this drive I have my photos on an external hard drive so no problem there, its the catalogues I cannot access
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‎Apr 09, 2018
07:33 AM
I have a new laptop which has been set up initially in the computer shop. I have 2 drives C the SSD drive and data drive D My Pictures [where lightroom catalogues are saved] is now on the D drive so they are not recognised when I open Lightroom. I have tried many things and watched videos etc but no luck. How do I tell lightroom that the catalogues are now in D drive? Can someone help please
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