constant crashing and freezing of Lightroom Classic and Photoshop

Question

Siince having a new laptop [Asus GL 553VD windows 10 64 bit operating system, Driver version 416.16] ] I have had increasing problems with both Photoshop and Lightroom. My Adobe is version 5 and I have a Nvidia GTX1050 graphics system.

I never know when either will crash out and sometimes I am in the middle of working on an image and everything disappears. I have sent in crash reports but have had no response. The last one yesterday comes up everytime I open Photoshop and when I try to close it the whole thing disappears.

I am really fed up and very frustrated trying different things to solve the problem. Can anyone throw some light on the subject.

I tried disabling the graphics card on the preferences screen but it made no difference

I have just updated both Photoshop and Lightroom so I have the latest versions

Thanks

Angela

TheDigitalDog · Answer

Delete (reset) preferences, sometimes helps:

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

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