Thank you Rick! You are correct! I just imported the rendered video back to AE and saw that it IS transparent!!   It's strange why the background still shows up in other programs like Quicktime, etc.     Greatly appreciated!!      ... View more

Thanks for sharing @beno0055 !  I was having the same (lagging) issue until I switched to the new version (AE 2020).  The preview stopped lagging immediately!  Problem solved. Yayy!!   However, it looks like AE 2020 required a higher version of Intel and NVDIA video drivers (than AE 2019). I ignored the warning message and chose 'continue with known issues'.  Will that cause other problems in the future?  Just wondering if that happened to you when switching to the updated version of AE as well?   ... View more

I am not sure if this is due to the differences in the version(s) of Adobe Animate we use, but I ran into the same problem and there was no 'standard' option in my 'Workspace' window.  I figured my solution would be: While the brush tool is selected, go to 'Properties', scroll down to the bottom, you will see the slider for setting the brush size.  ... View more

I ran into the same problem, and this is what I found -  If exported via the 'Add to Render Que' command (which usually outputs in .AVI format in the 2019 or later versions), the output will show the preset background color. If exported via Media Encoder (i.e., using 'Add to Adobe Media Encoder Que'),  which gives us more render setting options, the output will not include the background color. In this case, we will unfortunately need to create a separate solid color as the bottom layer in order to show the color.  ... View more

I am having the same issue...  However, my computer uses Intel graphics card (on Windows 10), not AMD.   The 'frozen' issue has caused me to restart my Photoshop (2019) several times just to work on a small task.  Is there anyting we can do to resolve this ASAP?   ... View more

Thank you @kglad. I have set up the autorecovery as recommended! I wish I could covert the file through a decompiler, but I have tried a few decompilers these days (including the one recommended by @n.tilcheff, which seems to be a very good one, but they all failed)...No sure if it's because my animation/file is too complicated/big? ... View more

Thank you @ n. tilcheff for the link. I tried the swf decomplier but somehow it said the process was taking too much time and failed. Not sure if there's anything wrong with the .swf file... I am now trying to import the .swf in Animate to see if I can somehow start a new .fla file by using the original swf as a movie clip and cover it with additional layers for any possible modification/editing. However, the import is taking a very long time and since I have never imported any swf file like this before, I can only hope this will work?! Thanks also for sharing your experience about saving the back-up files.  Yeah, I now have my external hard drives ready and will be doing the same from now on!! ... View more

This just happened to me today! So I assume I am not the only victim of this weird situation...   I couldn't find the Recovery file which I had been working on until 2 weeks ago. I can still see the .swf file which it exported when I tested the latest version of the animation. However, the .fla file is no where to be found!  There really isn't any reason I could think of... for a file to disappear from a computer (I am using Windows 10 with Adobe Animate CC 2019 version).    I am now trying to see if I can somehow edit the SWF by importing it to AfterEffect or other app, which will be a sad and ineffective/compromised solution, but better than having to start all over to make up for the work that I have lost...  Any help with retrieving the lost .fla file will be greatly appreciated! ... View more

Hi Jerry (or anyone that knows how to resolve this) - I think you are right... However, I just tried again and realized that my scene property is not showing the dimensions...  Is this a bug or how do it fix this ? Thanks in advance for your great help! ... View more

Thanks for replying, Jerry.   However, Even after I have changed the dimension percentages and/or transform the scale, it is somehow still only showing the body and not the head and the feet of the character.  However, I noticed that the default  dimensions of the scene was not fitting for the character because the character was basically being cut of horizontally. I think my question should be, how can I  change the dimension (width and height) of the scene? I found that the width and height perimeters set in the "property" of the scene, but I couldn't find the way to adjust it.  Do you know how I can do that? Any advice will be greatly appreciated!  Thanks again. ... View more

Hi! I started by making a puppet's head in 3000x3000 pixels photoshop file. However, when imported to Character Animator, the head (shape) appeared outside the work area of the screen and I don't know how to adjust it. Is there anyway we can enlarge the stage of the Character Animator or what is the reason that the image showed up outside the work area? I am new to this program so any comments/advice will be greatly appreciated! ... View more