Thanks to everyone specifically al@cybercord.com and others that have endeavored to help me with my problem. My system with upgrades is now working properly. It appears the problem was in the driver for the graphics card. Where I was getting hung up is that Dell's driver detect software was giving me incorrect information. It was telling me I had an nvidia card. The machine as originally sold had an nvidia card but I had a custom upgrade when i bought the machine so an AMD card was installed. I finally figured this out by going into device manager in the control panel where the AMD was listed. I confirmed this by checking my original sales receipt where the upgrade was listed. Device manager has an update tab which I used, it downloaded without a propblem. I did a complete uninstall of creative cloud and ran cc cleaner as well as the creative cloud cleaner. I then reinstalled each program one at a time checking each time for functionality. Photoshop, Lightroom Classic, and Bridge are all now functioning properly.. I apologize deeply to Nancy OShea who insisted I needed a driver update and I vehemently disagreed. She was right. But I share some of that with Dell because of the information they were supplying was not correct and when I tried to upgrade it would not let me. So while I'm not sure this  will work for everyone, this was my experience. ... View more

Thanks to everyone that has endeavored to help me with my problem. My system with upgrades is now working properly. It appears the problem was in the driver for the graphics card. Where i was getting hung up is that Dell's driver detect software was giving me incorrect information. It was telling me I had an Nvidia card when in fact I had an AMD card. I had the AMD upgrade when I purchased the machine from Dell. I finally figured it out when I went into the control panel device manager and saw the AMD listing. This was confirmened when I located my original sales order and the AMD was an upgrade over the nvidia which was the base build. Device manager had an update button there which I used, and it downloaded the update successfully. I did a complete uninstall of all the creative cloud software, did a complete clean including the creative cloud cleaner. I then reinstalled one program at a time starting with Photoshop, then  Bridge, then Lightroom testing them one at a time for functionality. All are now working properly. I apologize deeply to someone in the other thread who insisted it I needed an upgrade and I vehemently disagreed. But I share some of that with Dell because of the information I was being given, and when I tried to install an upgrade, it refused. So while I am not sure this will work for everyone, this was my experience. ... View more

Thank you for your reply. I ran Dell device detect and the above is what was displayed for my machine. It was factory purchased with a custom install at the factory. I followed Dells direction for updating software. Both the nvidia and intels installs failed. So, although I have had problems doing this back in the day, I went to the machines device manager through the control panel. Instead of an nvidia card, it said I had an AMD card. So I followed the update procedure through the device manager and so far PS 2018 and Bridge are working. I had a lot of images to process, so I am waiting until tonight to try Lightroom again. I have been through two complete uninstalls an re installs so I'm not anxious to do that again but tonight should tell me whether updating the graphics card was the solution. ... View more

Photoshop is back up and running. Rather than try to reinstall lightroom, I'm going to install bridge. I like that app and while I also need lightroom I want to see if this is going to stick, and if not I need to have the time to reload which I don't have time for tonight. You have been a tremendous help. Hopefully anyone else with these problems can follow the thread and be helped. So I won't know until tomorrow if updating the video card driver solved the problem ... View more

Well I stand corrected. Although the Dell detect software gives me the nvidia as what I have, device manager says I have an AMD card so I went with update drive there and that is what is currently happening. ... View more

Yes on the card and 1.14 TB of free HD space. I'm going to try the update on the card now. ... View more

I have 1.14 TB of free HD space ... View more

Ok I have reloaded the creative cloud app but you think I should do the dell stuff first? I know photoshop 2018 will run but it's going to take me an hour to download. Dont have the greatest download speed where I am. ... View more

Thanks for that and hey I'm all for trying everything to fix an issue. Problem is I went to Dell, gave them my service tag# so they had the build on my computer and it showed what I have. I haven't added anything, and the machine is not that old. Tried to update my driver and this is what I got. ... View more

Well boys and girls, Lightroom Classic is the culprit. Photoshop 2018 was working fine, uploaded classic, same old problem. File loads in but wont show up in the art board. It's there on the layers pallet, and the odd thing is I can edit it like resizing and exporting as long as I don't need to see the file. Now, three more hours of uninstalling and re installing. I guess Lightroom is toast. ... View more

OK, I got photoshop 2018 up and running. Had to uninstall everything including creative cloud. Ran CC cleaner and the creative cloud cleaner tool. Then restarted the computer and started the upload like I just joined. Now I am goint to try Lightroom Classic. Not all that thrilled with the new CC. I will advise as to what happens. So far have not had to update any drivers. ... View more

OK, I got photoshop 2018 up and running. Had to uninstall everything including creative cloud. Ran CC cleaner and the creative cloud cleaner tool. Then restarted the computer and started the upload like I just joined. Now I am goint to try Lightroom Classic. Not all that thrilled with the new CC. I will advise as to what happens. So far have not had to update any drivers. ... View more

Good call on your part. I'm going to try a complete CC removal, cc cleaner, and start all over. If that doesn't work, well I'm out of the picture business for a while. Anyone reading this post.......be forewarned and have a plan. ... View more

According to my service tag, this is what I have on board, however, I tried to upgrade the video card and it told me my machine couldn't do it. I'm screwed aren't I. Funny, Adobe didn't mention any of this at their conference. ... View more

Man that sucks. I decided to uninstall  everything I did today and just reinstall  what was working, photoshop 2017. Now it makes me wait for 45 minutes to reinstall then at 95% it tells me that it can't reinstall, there is a problem. Now I have nothing, except money out of my bank account every month. Not a real happy camper right now. Not sure what to do next. Call them and hang on the phone for a few hours?? What are they going to ask me to do, reinstall? Tried that, didn't work. I think I'm screwed. ... View more

I just love it! ... View more

Well I appreciate that,  And I know you are trying to help, But subliminally telling me I am an idiot does not help. I am currently running Dell's device detection software so that it can help me upload ah update. And I just got to say this. My first computer was an Atari 800XL and I have never stopped since then. I have probably done at best, 5 driver updates in 25 years. Everything always turned out to be something else. So, I will try the driver update and see what happens. But common sense tells me that when I reload what I was using, prior to having a problem and now it doesn't work maybe. just maybe, it's a problem with the upgrade because that is the only thing that is different.  But hey, that 's just me. ... View more

Thank you very much for taking the time to respond. I am currently in the process of trying to reload 2017. I live in sticksville and don't exactly have the fastest download speed out here. 5 meg on a good day. Tried to reload 2018 and at 90% it failed. Twice. I'm beginning to suspect my use of the NIK plugin might have something to do with it, but now it won't even load so we will see. As far as the graphics drivers, I am using a Dell straight out of the box with an AMD Radeon display driver. Assuming this is what you are referring to. Once again, I'm not a tech person. If I can't get 2017 to work, I will try the update next, however if now it won't even load, not sure I'm going to be able to do much of anything except cuss a lot. Well, I'm toast. Now I have the same problem in 2017. In essence I no longer have photoshop because I tried to upgrade. My bad. I will try the driver idea, that should allow me to really screw things up. ... View more

My god are you kidding me? Just got back from Adobemax and listened to speaker after speaker tout this product. I've got tons  of images to go through and now, after spending the better part of the afternoon downloading all this new stuff, everything is gone blank. For me, I can edit in raw, but when sending it to PS2018 it shows a file there, I can even see it in the layers pallet,  but nothing on the screen. I am not a techie. I am a photographer who relies on these tools  working properly. I don't know where to  turn. Thanks Adobe ... View more