Community Manager

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Adobe Express outage - 'My Stuff' not loading, 'Something went wrong' | March 27th, 2026

Forum|Forum|1 day ago
March 27, 2026
23 replies
134 views

Hi everyone,

We’re currently aware of an issue impacting Adobe Express, where users on multiple platforms may experience:

File loading issues
Editor loading issues

With the app displaying ‘Something went wrong’ message.

Our team is actively working on a fix for this and we’ll keep you posted here as soon as we have updates.

For more details and real-time updates visit our status page: https://status.adobe.com/

We appreciate your patience and understanding.

Team Adobe Express!

Show previous replies

steveb70507579

Participant

Nope. Nothing. No fix. Is there way to contact someone in Support to help address what may be happening?

quirky_soul5FAA

Participant

Also having this problem

B

BRiggsSF

Participating Frequently

Same issues for me. Some of my files aren’t even showing up.

BBCicha

Participating Frequently

Could we have an update/response, please?

ashken5555

Participant

When I try to load my documents, it says that Sorry there’s an error trying to load. When I try to save, it says that it’s still processing and cannot download. These are literally 8.5 x 11 sheets with a colored circle them. They are not complex.

together_cc_1283

Participant

Hi, I am experiencing a persistent issue with Adobe Express.

Whenever I try to work on a project, a "Something went wrong" message pops up with a loading spinner, and the page becomes unresponsive.
It never stops.

BBCicha

Participating Frequently

Same issue!!

MachERacer

Participating Frequently

I’m having the same issue with a pending deadline!

E

Europa Beauty Supplies

Participant

Same issue. “Something went wrong.” When will this be resolved? accross apple app, all browsers and mobile app.

MachERacer

Participating Frequently

I’m having the same problem!

Tarun Saini

Community Manager

Hi @AhernandezCTS,

Welcome to the Adobe Express community! We’re sorry to hear about this, and thank you for sharing the detailed report. Did you recently install any plugins/Extensions in your browser? Which browser and version are you using? Does the same behavior occur in an incognito/private window?

Please try signing out and signing back in to Adobe Express to check if that helps. Also, please make sure that the network endpoints listed on https://helpx.adobe.com/enterprise/kb/network-endpoints.html are allowed.

If the above steps don’t work, could you share the URL of one affected Express file via private message?

Regards,

Tarun

A

AhernandezCTS

Participating Frequently

Hi Tarun,

Thank you for the response.

I have already tried signing out and back in, and that did not resolve the issue.

A few additional details:

I did not recently install any new browser plugins or extensions.
I am using Adobe Express in Microsoft Edge.
My coworker is experiencing the same issue in Google Chrome.
The same behavior also happens in an incognito/private window.
This is affecting all files, not just one or two.
It happens when opening either a new file or an existing file.
The file appears to load at first, but after a few seconds, once the page previews/thumbnails finish loading, the error message appears.

This issue is affecting both my coworker and me, and we are in a shared office. We have also already tried clearing cookies and doing a hard browser reset, but the issue still persists.

At this point, it seems less likely to be tied to a single file, but I am still willing to send a link via Private message if you think that will help.

Please let me know the best next step. Since this is happening across browsers, in private mode, and for multiple users in the same office, I would appreciate escalation if needed.

Thank you.

Andrew