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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
October 14, 2025

Trouble loading Express app, downloading & accessing files and features | October 20-21, 2025

  • October 14, 2025
  • 30 replies
  • 2534 views

Hi Everyone!!

Several users experienced issues with Adobe Express and related Adobe services on October 20, 2025. This included difficulties loading the app, accessing or downloading files, encountering 404/504 errors, crashes, and Quick Action failures. Workflows connected to Adobe Stock and Adobe Fonts were also affected.

 

This issue was the result of an ongoing incident with our underlying cloud infrastructure provider. Our teams also actively worked to mitigate the impact and restore normal functionality as soon as possible.

 

We apologize for the frustration and appreciate your patience.

 

PS: This issue is now resolved for all users.

 

 

Here are some resources that provide more details on the outage. Feel free to explore them:

 

      This topic has been closed for replies.

      30 replies

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      N
      nathan_7367
      Participant
      October 20, 2025

      Bonjour,

      Cela fait maintenant plusieurs heures que j'essaye de télécharger une vidéo sous-titrée par adobe express grâce au sous-titrage automatique mais rien n'y fait. 

       

      J'ai vraiment besoin d'aide, ça devient urgent. 

       

      Amitej S
      Community Manager
      Amitej SCommunity ManagerAuthor
      Community Manager
      October 23, 2025

      Hi @nathan_7367, Welcome to our Adobe Express community! Thanks for posting here!

       

      Due to the massive AWS outage that occurred on October 20th, 2025, a subset of Adobe products and services hosted experienced performance issues. This might be due to the same outage.

      Can you recheck and confirm if the issue is resolved for you?

      Let us know about your observations. We are here to help! 

       

      Note: You can check for Adobe's system status report here https://adobe.ly/4oyIodl

      W
      wendy_7873
      Participant
      October 20, 2025

      Hello

      I have been unable to download my projects. Happened just yesterday. I have logged out and back in, cleared cache but nothing working. 

      E
      eisnaeschen
      Participant
      October 20, 2025

      Hi,
      can't download video project in Adobe express.  Error message: 

      "Herunterladen fehlgeschlagen, 

      Beim Herunterladen der Datei ist ein Fehler aufgetreten. Bitte versuche es erneut.
"


      Tested it on different devices, deleted cache etc.

      Any idea what to do?


      Thanks

        M
        Mystic Mel
        Participant
        October 20, 2025

        I'm having this same issue! I've tried signing in and it, different browsers and devices, incognito mode, everything and all he download always fails or there is another error about having to refresh. I've tried everything and I'm on a time crunch and need this video. It's a reoccurring template I use. The preview of the file too also looks corrupted. I could download a picture on another project just fine, but no video. 

        Amitej S
        Community Manager
        Amitej SCommunity ManagerAuthor
        Community Manager
        October 23, 2025

        Hi @Mystic Mel, Due to the massive AWS outage that occurred on Oct 20th, 2025, a subset of Adobe products and services hosted experienced performance issues. This might be due to the same outage. Can you restart the device and see if that makes any difference? I suggest trying to log in to the Adobe Express app using a desktop browser after clearing its cache/cookies.

        Let us know about your observations! 

         

        Note: You can check for Adobe's system status report here https://adobe.ly/4oyIodl

         

        Best!

        M
        MPena
        Participant
        October 20, 2025
        I can't download my projects. I use Adobe Express for my marketing work and this is affecting my entire process. Is Adobe Express failing?
        R
        rachael_1295
        Participant
        October 20, 2025

        I am having this same issue - getting to 90% and then getting an error.

         

        E
        ellis_0955
        Participant
        October 20, 2025

        Video background remover not working on mobile app, Windows app, or in browser. This is literally the main reason why I use express and it is blocking me from creating social media content. I'm guessing its down due to the AWS issues today, does anyone have any details for when it'll be back online? Or any work around?

        S
        Silicon Pixel Glassworks
        Inspiring
        October 20, 2025

        EDIT: Seems to have resolved now. Must have been leftover issues from the AWS outage maybe?

         

        I know a couple of others have raised the download issue but I'm also getting red exclamation marks next to a stock element I placed from the library. For the download, it prepares the file and seems to download to 100% but then says download failed. I'm using Express for work - all these issues aren't great and are directly affecting my productivity. 

        Paul.
          Amitej S
          Community Manager
          Amitej SCommunity ManagerAuthor
          Community Manager
          October 23, 2025

          Hi @Silicon Pixel, Welcome to our Adobe Express Community! Thanks for reaching out. 

           

          Yes, you're right, due to the massive AWS outage that occurred on Oct 20th, 2025, a subset of Adobe products and services hosted experienced performance issues.

           

          I suggest trying to log in to the Adobe Express app using a desktop browser after clearing its cache/cookies. You may also want to try using a different image/stock element to see if that makes a difference.

           

          Let us know about your observations! 

           

          Note: You can check for Adobe's system status report here https://adobe.ly/4oyIodl

          A
          atanas_2738
          Participant
          October 20, 2025

          I am experiencing issues downloading my project from Adobe Express both on the website and the app. I get a message saying "Download Failed. We're experiencing a temporary Adobe Stock service outage. Please try again later or contact Adobe Support for help." 
          How do I solve this? Is it a major issue? What is going on?

            S
            Silicon Pixel Glassworks
            Inspiring
            October 20, 2025

            Same here. Downloads fail. Trying to get some work done and this is causing me so many issues. 

            Paul.
            D
            dane_0397
            Participant
            October 20, 2025

            First off my adobe express app is very slow today, secondly adobe express will not let me download any new projects. I noticed on Friday that my app did an update, since then the app has been geeking out.

            O
            Optimistic_critic98A6
            Participant
            October 20, 2025

            Getting an error Adobe Express Web

             

            Download failed - We're experiencing a temporary Adobe Stock service outage. Please try again later or contact Adobe Support for help." I've tried other browers, cleared cache but unfortunately nothing worked.

            Amitej S
            Community Manager
            Amitej SCommunity ManagerAuthor
            Community Manager
            October 23, 2025

             Thanks for posting here. Can you please confirm if you're still facing the issue? An AWS outage occurred on October 20, 2025, affecting many Adobe products and services. 

            Let us know how it goes for you! 

            T
            Todd33813690jj6o
            Participant
            October 20, 2025

            So frustrated.  I cannot download anything on my laptop or on my phone, and this is the error message.  I cannot find any person to talk to, so here I am on this forum.  Isn't there a chat function?  Nope.  

              G
              Graphic36978130vxvu
              Participant
              October 20, 2025

              Same here! Problem with downloading project and no support at all!

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