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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
April 23, 2022

⚠️ Using Adobe Express on Beta platforms ⚠️

  • April 23, 2022
  • 6 replies
  • 5880 views

Hello, everyone!

 

We'd like to remind you that Adobe Express is not officially supported on any BETA versions of operating systems, including iOS, iPadOS, Android, macOS, or Windows. For desktop users, the same applies to beta versions of web browsers.

 

Beta versions can be unstable, contain bugs, and change frequently, causing compatibility issues with apps and services.  

 

What you need to know!

 

If you're using a beta OS and encounter issues while using the product, we recommend switching to the last official OS version to ensure the best performance and compatibility.

  • To opt out of iOS beta releases, follow: Settings > General > Software Update> Beta Updates > Turn it off.
  • To uninstall the iOS beta version and revert to the prior iOS on the device, refer to: How to uninstall iOS or iPadOS beta software
  • If you're using an Android device and want to opt out of Beta releases, refer to: Android Beta Program

 

Important Links!

 

 

 

Note: We only support Adobe Express on official OS & browser versions to ensure a smooth and consistent user experience. 

      6 replies

      G
      Giddy_Sunset5600
      Participating Frequently
      July 7, 2025

      Thanks for the heads up! Good to know — I'll stick to the stable version to avoid any unexpected issues. Appreciate the reminder!

        Amitej S
        Community Manager
        Amitej SCommunity ManagerAuthor
        Community Manager
        July 7, 2025

        Thanks for acknowledging this @Giddy_Sunset5600. Feel free to reach out if you have any issues with the app or if you want to share any of your work, thoughts, or ideas with our community! 

        Giancarlo Pastore
        Giancarlo Pastore
        Participant
        June 24, 2025

        Good morning,
        do you know if Adobe Express is now working with beta 2?

        chaimaa.7
        Community Manager
        chaimaa.7Community Manager
        Community Manager
        June 24, 2025

        Hi @GiancarloPastore, I wanted to let you know that this version isn’t currently supported. Our product team is aware of the issue and is actively looking into it. We’ll be sure to keep you updated as soon as there’s any progress.

         

        Best,

        Chaimaa

         
         
        B
        berkayala
        Participant
        June 17, 2025

        Hello Adobe Community Team,

        I am writing to report a critical bug I've been consistently experiencing with the Adobe Express mobile application. The app completely freezes and becomes

        unresponsive when I try to access certain sections from the home screen.

        Problem Description:
        Whenever I tap on any of the options under the "Quick editing tools" section (like 'Remove background', 'Animate characters', etc.) or any of my projects in the "Recent files" section, the application hangs indefinitely. The only way to recover is to force-quit the app and relaunch it. The main navigation and other parts of the home screen seem to work fine, but these two specific sections are unusable for me at the moment.

        I have recorded a screen video demonstrating this exact behavior, which I can provide upon request.

        Steps to Reproduce:

        1. Launch the Adobe Express app on an iPhone running iOS 26 Developer Beta.
        2. On the home screen, scroll down to the "Quick editing tools" section.
        3. Tap on any tool (e.g., "Remove background").
        4. Actual Result: The app freezes.
        5. Force-quit and relaunch the app.
        6. On the home screen, scroll down to the "Recent files" section.
        7. Tap on any recent project.
        8. Actual Result: The app freezes again.

        Expected Result:
        The app should open the selected tool or project file without freezing.

        My System & App Details:

        • Application: Adobe Express Mobile

        • App Version: 28.1.0

        • Device: iPhone 15 Pro Max

        • Operating System: iOS 26 Developer Beta

        I understand that using a developer beta version of an OS can cause instability. However, I wanted to report this issue so the engineering team is aware of it and can hopefully address it in a future update, as it may affect other beta testers and eventually the public release.

        Thank you for your time and assistance. I look forward to a resolution.

        Best regards,

        Berkay

        ala.berkay1@gmail.com

          H
          hbr4270
          Participant
          June 19, 2025

          I just updated and have the same issue using the same steps.

          Tarun Saini
          Community Manager
          Tarun SainiCommunity Manager
          Community Manager
          June 19, 2025

          Hi 

          @hbr4270

          ,

          Welcome to the community! I'd like to inform you that this beta version is not officially supported.

           

          Regards,

          Tarun

          S
          Scvvby363075036xe1
          Participant
          June 15, 2025

          I can't open any single project. I've restarted my phone, signed out of this app, and deleted this app but yet nothing fixes this issue. I can open the app like normal but once I try to open any projects I get stuck on the express logo just flashing and flashing and flashing.

           

          I'm using iPhone 16 Plus

          Express 28.1.0

          iOS 26.0

           

          This app works and opens projects when I use it on my MacBook but not on my iPhone.

            Tarun Saini
            Community Manager
            Tarun SainiCommunity Manager
            Community Manager
            June 16, 2025

            Hi 

            @Scvvby363075036xe1

            ,

            Thanks for reaching out! We're sorry to hear about this. Please ensure you're using the updated version of iOS and there are no updates pending. Also, try to free up some space in your device and see if that helps. 

             

            Regards,

            Tarun

            M
            miguel_9812
            Participant
            June 13, 2025

             

            I can't open anything, I'm stucked on a loop and I can't do anything on IOS26 Beta IPhone 13 Standard 

              C
              cloonans
              Participant
              June 14, 2025

              Same thing here. Same iOS but iPhone 15 Pro. Tried deleting and reinstalling the app and it just glitches every time you try to open a file. 

              M
              Community Manager
              mahmoud_5524Community Manager
              Community Manager
              June 16, 2025

              Hi @cloonans,

               

              Thank you for your feedback, and sorry for the trouble. Since you're using iOS 26 Beta, some compatibility issues may occur. Please try the following steps:

              • Make sure you're using the latest version of the app

              • Close background apps to free up system resources

              • Ensure there’s enough storage available on your device

              If the issue continues, we recommend using a stable iOS version where possible. We appreciate your understanding.


              ^MM

              C
              Christian24160807bgq4
              Participant
              April 23, 2022

              I used to be able to upload and add photos to projects on creative cloud express but recently I've been unable to add photos and use them in projects with the process being halted indefinitely whenever I click "Add your image" or any other alternative to adding an image (screenshot related) . So far I've tried logging in and out of the browser, trying other browsers, trying to see if it was possible to add photos on other projects, trying other devices ALTOGETHER, and all of them have had this same exact issue.

                M
                Community Manager
                Manmeet2016Community Manager
                Community Manager
                April 25, 2022

                Hi Christian, 

                 

                Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Projects should be available usually afterward. You can try reinstalling the app, signing out of the app, and then signing back in. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

                 

                Thanks

                Manmeet

                M
                magnetic_Euphoria0336
                Participant
                March 8, 2025

                This didn't work for me.  

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