Signing into and activating legacy Adobe applications

We have enhanced the security of Adobe applications and services by updating the sign-in and activation process for older Adobe desktop applications. You will receive a QR code and link to complete the activation procedures when attempting to license and activate Creative Suite, Photoshop/Premiere Elements, Captivate, Acrobat, eLearning Suite, and Technical Communications Suite. For more information about the affected Adobe Desktop application versions and a demonstration of the updated sign-in process, see https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html.

The new sign-in process does not affect the offline activation procedure. If you are using an older computer that can no longer contact Adobe and are activating a software title that supports offline activation, then the you will be able to continue to activate offline.

You can also find more details about the web browsers and operating systems supported by Adobe online services at https://helpx.adobe.com/account/individual/communications-and-preferences/received-warning-to-update-browser.html.

Are you tired of installing desktop applications and dealing with updates, error messages, and software licenses? Try Adobe Express today! A premium membership to Adobe Express is included in most Creative Cloud plans. For more information, see https://helpx.adobe.com/express/using/express-overview.html. Don't let an error message block your next creative session!