Illustrator v29.5 | Performance Enhancements, Vector Graphics, Unique Patterns, and Crisp Creations

stefan-iconwerk

Participating Frequently

This is an example of the bug in my AI 29.5.1: After re-opening an .ai file, the picture positions are messed-up.

Ton Frederiks

Community Expert

There were some mentions lately about moving images, some were solved in beta.

Are your images Placed or Dragged, Linked or Embedded?

stefan-iconwerk

Participating Frequently

The images are dragged.

https://www.awesomescreenshot.com/video/40739091?key=7395610fdda1a25f64410f022e0de01d

stefan-iconwerk

Participating Frequently

I have encountered a weir bug in 29.5.1: Placed pictures get scrambled around the document after saving and re-opening it.

gystdesign

Participant

Been having the same AI freak-out issues mentioned previously. Here are some recordings of the experiences:

https://www.awesomescreenshot.com/video/40739050?key=b8d9f06c00b1491daee4889049dc55bd

https://www.awesomescreenshot.com/video/40664030?key=ed2a888e2f2438fdfa0fdda26b3a5229

This one is after uninstalling, cleaning the cache, and reinstalling AI:

https://www.awesomescreenshot.com/video/40739311?key=4c5299d8a9a5dd2c4f8958bf3194ab9c

I see I'm not the only one having this repeated issue. I'm CDing multiple projects right now and literally cannot do my job. This is incredibly frustrating and stressful.

This happens across multiple different files.

My machine is about 6 months old and fully suped up. 48 GB memory, running on Sequioa 15.4.1 (24E263), 100GB space left on HD.

Other recent issues include randomly not being able to preview or completely corrupting raster-based files, both embedded and linked.

Community Manager

Hello @gystdesign,

That does seem frustrating. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

If the problem persists, kindly try running Illustrator under a different administrator account (macOS) and under Safe Mode (macOS) and share your observations.

Looking forward to hearing from you.

Anubhav

1

15m20

Participating Frequently

I'm encountering a bug with version 29 onwards, including 29.5, where Adobe fonts don't load correctly and they fallback to regular fonts.

If I roll back to a version before 29, everything works again.

1

15m20

Participating Frequently

Update: 29.5 and 29.5.1 have this issue, previous versions seem ok

Community Manager

Hello @15m20,

Would you mind trying the following steps and checking if it helps:

Close all Adobe applications
Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/4mKxQHS)
Reinstall the Creative Cloud Desktop application (https://adobe.ly/3HEEL5b)
Relaunch Illustrator

Looking forward to hearing from you.
Anubhav

I

IIAG

Participant

Recently installed the latest AI on my new laptop (so factory AI preferences, plenty of storage) and it freezes every few minutes. This has been happening all week.

Is Illustrator having performance issues?

Should I go back to an older version?

Is is somehow not compatible with my laptop setting?

Monika Gause

Community Expert

@IIAG schrieb:

Recently installed the latest AI on my new laptop (so factory AI preferences, plenty of storage) and it freezes every few minutes. This has been happening all week.

Is Illustrator having performance issues?

Should I go back to an older version?

Is is somehow not compatible with my laptop setting?

Please tell us about the hardware specifications and the system.

I

IIAG

Participant

Processor: Intel Core Ultra 7 258V 2.20 GHz

Installed Ram: 32.0 GB (31.5 GB usable)

System type: 64-bit operating system, x64-based processor

Galaxy Book Pro 5 (Windows 11 Business)

seantalley

Participant

Since upgrading to 29.5 (on my Mac OS 15.4.1), my vector shapes are getting distorted in completely unusable ways.

When I use the pathfinder to merge shapes and then round the corners, it shifts around the other points of my shape in undesirable ways. Then when I save my file as an SVG, close it, and reopen it, the shapes get distorted and totally mangled. This totally kills my workflow and makes this software unusable.

This is P0 and should've been a launch blocker. Please fix immediately!

Monika Gause

Community Expert

This happens only after saving an SVG?

First of all: SVG should never be used for work files.

Secondly: enter a higher number in "Decimals" when saving.

seantalley

Participant

The distorted shapes only happen when saving as SVG. Thanks for the "Decimals" tip. That made a big difference!

But the shifting points is happening every time I try rounding corners, as soon as I grab the corner handle or type a value and hit enter.

Not sure what you mean that SVG should never be used for work files, can you elaborate? I use SVG to export vectors to my vinyl cutter and everything has worked fine for the past 10 years.

K

Karen_hankers

Participating Frequently

Illustrator has been repeatedly crashing on launch, and then every two minutes, regardless of whether I even have a document open, ever since this update. I have 442 GB of memory, 32 GB RAM, my GPU drivers are updated, I have uninstalled and reinstalled, including with the Creative Cloud Cleaner Tool, reset my preferences, reset my app preferences, my laptop has been restarted repeatedly, mostly out of necessity, since it crashes and freezes my screen over and over again, and it continues to display "Not Responding" and crash repeatedly from launching. It is currently effectively unusable and frankly unbearable. I can see on another forum I am on that other people are having this issue, but not see it mentioned anywhere here?

Community Manager

Hello @Karen_hankers,

Could you please try the suggestions in this help article (https://adobe.ly/4mpu6eX) and check if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/44NnSPF).

Looking forward to hearing from you.

Anubhav

K

Karen_hankers

Participating Frequently

Hi I've actually done all of the suggested items at least a couple of times
each. I've also submitted the crash report a number of times now because it
has come up during multiple crashes over the past week.

Could you tell me what I need to do to completely disconnect my Adobe
account from the internet please?

I have just found out the phonelines here have been cut here, by copper
thieves, since at least Tuesday, although I don't know if they are
affecting this issue, or by how much if they are, but I would like to make
sure, so I'd like to check my Illustrator etc is working completely offline
and not being affected by this if possible.

Many thanks

J

jeron_2442

Participant

I don't know if others are seeing this but after upgrading to 29.5 when I go to access the dev console in the browser for debugging extensions it just loads a blank page. Continued to do it after a fresh install but works fine when I rolled back to 29.4.