Welcome to the new Adobe community

If anyone may wonder “why is this announcement, found in the Photoshop ecosystem announcements section, getting feedback and comments/complaints about the new system from people referring to OTHER Adobe communities”, it’s that folks may understandably be following the following breadcrumbs to end up here…

At the very top of all communities is an “announcements” link, and that goes to a page listing announcements which have somehow been chosen to be listed there (across various products), and this ONE (“welcome to the new adobe community”) is the first one that seems related to the new system. (To be clear, while each community has its own “announcements” link also, some like mine still have no content more recent than two months ago, either discussions or announcements.)

And so people are picking that top link, finding this post, reading it and the replies, and adding their own.

I saw one reply where it was asserted that folks should be commenting “elsewhere”. I offer this simply to explain why the average user will end up here. They won’t likely see my note, so expect more comments from different communities as time passes today and in coming days.

I’m not receiving email notifications for my own posts.  In the past two generations of Adobe forum platforms, searching my email archive for my own posts was often the most efficient way to find them (since the platforms’ search functions were poor).  The search function for the new Gainsight platform looks equally poor, but now I won’t have the option of searching my email.

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.] 

The email notifications are even worse than in the old Khoros platform, completely disrespecting the reader:

- The subject line is useless.

- Formatting and images are stripped.

- The first many inches of the body are wasted on a superflous “Adobe Community” banner and  “Your post has a new reply, johnrellis” in 128-point baby fonts.

- The text body is centered rather than left-justified.

Compare today’s notifications from the new platform versus the old platform:

New platform:

 Old platform:

Inconsistent menu design

Each section has a different design menu, the post filter button, comment options, the text editor, the login menu, etc.

Non-responsive design

The width of the posts is not responsive and looks very narrow on large screens.

Missing search filters

There should at least be an option to filter by most recent posts

This is a terrible DOWNGRADE for those of us used to helping other via this forum. There is no way to simply view all threads one has been active in recently as a THREAD. You can only get a list of your own posts, which is totally bonkers USELESS.

You cannot quickly find which threads you have a response in to check.

Very ANGRY here.

There’s no way to search/filter by the author of the post?  That’s a significant drop in productivity and quality for those of us who use the past 15 years of posts to find authoritative information  (Lightroom Classic in my case).  I filter most often by my own user id (22K posts!) and by ​@Rikk Flohr_Photography.

The forums appear to be hosted by Gainsight.com, and their “AI Answers” says:

At this time, searching by post author is a requested feature but not yet available. 

I am having trouble articulating just how bad this change in the community is. 

Issues? Examples? That may take some time. Some members have stated a few, probably as they run into them.

Some, I see right now as I start to compose this screed.

• Heck, in the tool bar at the bottom of this post screen, apparently no spell check. Oh the paper clip might be attended to be that, but it brings up insert photo, just like the insert photo button does.
• No Filter/sort button in at least two topics pages (questions, announcements) just a week recently active pull-down.
• No indication if already visited. Either from before today, or from today
• Notifications empty.
• Just received email that this post got a reply, I click on that, but the reply does not show up directly. Also, no button to view latest.

Highly recommend a link to a new article on how to use the community. Make the link obvious. Note that it appears some changes in syntax has occured, those need to be spelled out. For example, Subscribe vs Follow

.

I always used my Profile to check for responses to posts I’ve been in. How do you do that now? There doesn’t seem to be the option anymore.

I just received an e-mail saying “Your post has new reply” but it wasn’t my post (although I have posted elsewhere in the Thread). The reply is at the link below, but as you can see it is not my post that is being replied to.

Also, when I looked at the thread, I set it to show “Oldest First”. After making this post, the thread reverts to “Newest First”. Come on, this shouldn’t be so difficult, it  feels like zero user input was used to set up this new forum.