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Participant
Sep 28, 2023 1:09 PM UTC
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2 days and still cant download or share

I am unable to download or share my video for our launch
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1 reply

Tarun Saini
Community Manager
Community Manager
Oct 17, 2023 3:25 PM UTC

Hi there,

 

We're sorry to hear about this. Could you please share some more information on it, like if you're getting any error messages or if it is happening with only one or all files? If possible, can you share the screen recording of the issue? Did you try using another browser to check if that helps?

 

Try clearing the browser's cache and cookies & let us know if that resolves your issue.

 

Regards,

Tarun

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