Bug Reports

It’s impossible to tell at a glance which layers in a scene have a fade animation effect, making it beyond frustrating to try to control my animation. It used to be you could see in the layer strip where the image faded to transparent, but now, the layer strip only shows a tiny square and there’s nothing to indicate whether it has an animation attached to it. I noticed this on the iOS app and hoped my desktop version would be different. After updating my iPad version, the problem got even worse: the layer strips don’t appear at all, so now the app is completely unusable. Could you restore the layer visibility to show the fade animation again, please? 

When im trying to generate content and trying to load pictures, i get error that i dont storage but when i check my storage i have available storage.

I just got this contributor mission, opening it on mobile, and some of the information in the lowest part of the page is obstructed by the "Made in Adobe Express" floating button, and scrolling doesn't reveal the hidden part.  

My PSD file size is 1.2 GB thats why I can not convert my PSD into Adobe Express File. 

the download button not working , i tried uninstalling and re installing but still same , while it works in mobile with same id. 

When downloading all pages from a mixed static and video file, Adobe Express downloads PNGs only, and leaves out the MP4s videos. It downloads the videos as if it were static PNGs.

U used to be able to make shadows from the tree on top but I can’t do that anymore. Premium users should have access to these things. Also, PS Express and Adobe Express freeze during use. Express has tons more bugs after every update. Maybe it’s my iPhone 14 Pro Max. 

I’ve been trying to create a brand, but as soon as I do, it’s nowhere to be found on the iPad app. Everyone I’ve crated shows up in my libraries on desktop, but doesn’t in the app. SOS it seems like a wonderful feature that I would love to use.

I am not able to download my edited video.

Resumen del problema: No puedo descargar mis archivos elaborados en la plataforma web de Adobe Express. Producto y versión: Adobe Express (aplicación web) Plataforma: Safari en Mac mini m4 pro y m4 Pasos para reproducir: 1. Elaborar un archivo de video co plantilla en Adobe Express. 2. Intentar descargarlo. 3. Adobe express solamente dice “Estamos preparando tus archivos, podrás descárgalo pronto” y lleva horas así Resultado esperado: Descargar mis archivos en minutos Resultado real: Llevo horas sin poder descargar mi archivo. Archivos adjuntos (opcionales, pero MUY útiles): ca  

Estou a várias horas tentando “Aprimorar a Fala” de um vídeo que estou editando, porém está dando erro, o aplicativo não consegue executar a tarefa, já tentei até outros formatos do mesmo vídeo, porém nada dá certo, tentei pela WEB e pelo aplicativo Android, ambos estão com este erro.  

The AI text to image generator is laughably bad. I put in the prompt "yellow, oval-shaped handheld gaming system with grey screen and black buttons." It gave me a yellow circle. That's it. I was then told that I'd used up all of my free generative points. Uh...oh no? They were free, and I STILL feel like I got ripped off. 

Whenever I select Download and select multiple pages to export as an animated gif, the resulting dimension size is different to the set dimension of the pages. Not sure why this is happening. Single download works fine, just when bulk downloading. Ex. a 728 x 90 pixel animated banner = becomes 1254 x 156 pixels I also cannot select quality (Small, Medium, High) in bulk download (Selected pages and All Pages)

For the past several days, Adobe Express Photos has hijacked the Shift+S keypress (not Ctrl+Shift+S or Win+Shift+S) on my Win11 computer. When I type Shift+S in any program (MS Word, browser, etc.) it isn't received by the program but rather launches Adobe Express Photos (it is treated as a hotkey for Adobe Express Photos).Initially I had to end the Adobe Express Photos task in order to restore sanity to my computer.The Adobe’s AI chat directed me to the settings in Adobe Express Photo. Under Screenshot Shortcut, there are two shortcuts, Print Screen and Win+Shift+S, which were both enabled. I disabled both of them, and that resolves my issue (even though my issue is with Shift+S, without the Windows key).I never use Adobe Express Photos and never enabled these settings in the first place.

audio to animate tidak pernah dapat selesai

This has happened to me twice, I have created a captioned video for social media. I completed the video and downloaded, then come back another day to make additional edits or revisions and my file has been deleted, not by me. It can not be found in my deleted files in Creative Cloud either. 

I have created a brand and uploaded my own fonts. Now I am testing out the Generate Template feature, every time I try to generate a template using the Branding, the preview of the template appears correctly, then I click on Edit Template and the text on the template does not appear, it is as if the text is transparent. Also each text box has an ! next to it.The text is there in the text box, in fact if I change the font to one of the defaults it appears. 

When I open a file within a certain folder they keep crashing.  How to mitigate that, it seriously hinders my workflow. I get this code; UUID: a40cfd40-e0b7-4e83-94fa-554a5dc746ab  

Copying and Pasting do not work in Adobe Express, for days now. CTRL C and CTRL V shortcuts do not work, either with objects or in text edit mode, and neither does right-clicking and selecting copy/paste from menu. Nothing happens. Copy & paste functions work everywhere else on my system. This bug happens in multiple browsers (Chrome + Edge), and I have deleted all caches and browsing data. Clipboard permission already allowed. Cut (ctrl x) deletes but does NOT copy to clipboard. Cannot paste copied content into any external app, but can paste text from external app into a text box in Express.

I try to open Adobe Express from any channel (browser, desktop), and it shows an error like this: “This site can’t be reached. Check if there is a typo in express.adobe.com. DNS_PROBE_FINISHED_NXDOMAIN.”

Dear Adobe Express Support,I am encountering an issue while trying to access one of my important files in Adobe Express. The error message displayed says:“Something went wrong. We’ve encountered an unexpected problem. Try refreshing the page or return back to home. UUID: 0dd79c44-8472-49c6-a667-5599d42d0c96.”Description of the Issue:The issue started when I attempted to add a large text to a new page to an existing Adobe Express project. (Project Name: Ramadan Ideas for last 10 nights Copy)Since then, I have been unable to open the file, despite restarting my computer and attempting to access the file on different browsers (Chrome, Edge) .I would appreciate your assistance in recovering the file or providing guidance on how to proceed. This file is essential for my work, and I would be more than happy to provide additional details if needed.Thank you for your attention to this matter. I look forward to your prompt response.Best regards,

After edit photo i tape download button but it take very long time but not download/saved 

I've created an account with Metricool but the system still says that I need to connect an account with Adobe express.When I click on "Sign in" it opens a window with "Authorization successful." but the connect message stays the same

After creating a webpage, and publishing (or republishing) the link will work correctly one time, then crashes and forwards to an Error 404 Page. Multiple browsers have been used, caches cleared, mobile & desktop, website built from scratch and duplicated etc. Images removed to check for corrupt file etc. This problem has been ongoing for over a month