Bug Reports

Just create a video which have GB’s of video layers. The optimization and rendering of video is fine while its doing on web , but when it gives browser the downloadable file , the rate of download is around 50KB/s , which is around 6 hours to download a GB file.

I purchased a premium recharge from Airtel that offered a Free One Year Subscription Of Adobe Express Premium as part of the bundled offer. Here’s the link to the currently active offer..https://helpx.adobe.com/in/express/web/adobe-express-subscription/adobe-express-premium-with-airtel.html The subscription was activated on my Airtel Number and Adobe doesn’t offer a login option using mobile phone number. So, I created an adobe account using email id and I updated the same email id in my Airtel Thanks App.. Now when i try to login directly to my adobe express account, it doesn’t show that my plan has been upgradedANDwhen i login via the airtel app - i.e. click Manage or troubleshoot - it opens the adobe express app but other than that there is NO updated premium subscription option PING PONG Setup of Airtel & Adobe Partnership I checked with Airtel - they said its Adobe issue as on their Airtel App, it clearly shows active.. When I checked with Adobe support - they said its Airtel

When I choose from quick actions the option to Caption video, it loads for a moment, then just takes me back to the home screen. There is no explanation as to why it won’t complete the action.

I begin a new file, import a photo from Adobe Express, and attempt to work on it.  As soon as I do, the entire image turns dark green.  This began two days ago, and everything I have tried to do since has resulted in a solid green box replacing the image I selected.  To verify that the problem isn’t related to Google Chrome I attempted the same procedure on Microsoft Edge with exactly the same results.  Since I use Adobe Express multiple times a day for projects, this is creating a massive problem for me.  

J’utilise Adobe express pour un dépliant et j’ai crée un QR code rattaché au lien en lecture seul.Depuis quelques temps, que ce soit en scannant le QR code ou en copiant collant simplement le lien en lecture seule sur un navigateur, rien ne s’affiche. Simplement une page Adobe Express vide, ne contenant aucun message d’erreur, ni aucun visuel.J’ai pourtant mis à jour le lien mais le problème persiste.

Guys, there isn't a dedicated Behance topic, so I'll post this here.My Behance profile has somehow been made private — all of my projects are private, and my profile no longer appears in search results.I've already submitted support tickets to Behance, but nothing happens and I haven't received any response.All of my privacy settings are set to public.Could someone please help me? I'm losing potential clients because I can't properly showcase my portfolio. I'm also a Behance Pro member, which makes the situation even more frustrating.Any advice would be greatly appreciated. 

私も全く同じ状況で、作成物がPDF形式でダウンロードもしくは印刷できず非常に困っています。 

I need to be able to PDF Print with bleeds and crop marks and it's giving me these awful downloads. How do we fix it? Is there anyone from Adobe Express that can help with tech support?When I uploaded the file to AI it said this:The problem — Adobe Express set the BleedBox to a massive 29"×32" area (essentially the same as the giant canvas MediaBox), and the CropBox was also the full canvas. So everything — the huge blue surround, the misplaced bleed, the buried crop marks — was all a side effect of Adobe Express exporting the entire design workspace rather than just the artboard.

Suddenly today the mobile adobe express does not open. It shows a white screen after trying to open it. After this I made sure I have the newest version of OS (iPhone 17 Pro, IOS 26.3.1.) and got the newest version of adobe express.  Still cannot open it, only white screen shows.  What’s the problem? And how to fix it fast?  

I keep getting an Error when trying to download my project on AdobeExpress. "Technical Service Outage". It worked fine this morning. But now I can't download it? 

After the most recent update on the Android app, almost every time I click on Remove Background I see, "Sorry, we were unable to remove background from this image. Please try re- uploading your asset". This rarely happened before, but now it's the only response I get to any image. 

Whenever i upload my don’t it shows processing and after that it shows some error

Upload my photos 

Por favor, es la primera vez que me pasa esto, al intentar descargar en MP4 un video que tengo que subir urgente, llega al 21%, se queda ahí unos segundos y después me dice que ocurrió un error y no lo descarga...estoy así hace media hora por favor!!!! 

After completing my project it wont let me download it or order prints

Whenever I select Download and select multiple pages to export as an animated gif, the resulting dimension size is different to the set dimension of the pages. Not sure why this is happening. Single download works fine, just when bulk downloading. Ex. a 728 x 90 pixel animated banner = becomes 1254 x 156 pixels I also cannot select quality (Small, Medium, High) in bulk download (Selected pages and All Pages)

Får felmeddelande att det inte går att ta bort bakgrunden på 3 av 4 bilder.

The Adobe Express web app crashes constantly; the app is unusable. It crashes every single time I open anything or try to use this web app. Very frustrated as I would like to use the very simple video editing capabilities and our organization pays for the entire CC suite. I have started using Canva as an alternative, which has never crashed on me.  Here's what happens:I open the web app in Chrome or Edge on Windows computer managed by my organizationI don't do anything (just stay on homepage. no clicks, no open project, just wait)It crashes. Always. It crashes with both Chrome and Edge and in regular and incognito windowsChrome is up to date: Version 140.0.7339.208 (Official Build) (64-bit)Microsoft Edge is up to date: Version 140.0.3485.81 (Official build) (64-bit)Recently cleared cache and cookies and it still happens No error message - browser just closes when the web app is open  

Been having isses with the app last couple weeks with the videos once downloaded in a project not loading....just the spinning icon....very frustrating when attempting to put a video project from multiple clips together...some load just fine while others don't....please advise.....screen recording attached...app is up to date....using A Samsung Galaxy Note + .... Android 12 operating system.

When I add photos in collage maker, the application hangs and restarts and doesn’t give the collaged image

Hallo,ich bekomme nur noch diesen Fehler, egal worauf ich in Adobe Express klicke. Website oder App.ich möchte zb ein Layout erstellen oder auf meine in der Bibliothek vorhandenen arbeiten, immer der Fehler “Verbindung wurde unterbrochen”. Verschiedene Browser getestet. 

I am facing a critical issue in Adobe Express while editing a video project. I am unable to properly drag or move a grouped timeline/image section in the timeline. The grouped element gets stuck and does not move smoothly or respond as expected.This issue appears to have started after the latest Adobe Express updates. It is affecting my editing workflow and causing delays, especially while working on structured corporate/enterprise video content.As an enterprise user, this kind of timeline-editing issue is very concerning. Adobe Express is expected to be stable and reliable for professional work. Please treat this as a serious bug and investigate urgently. Expected behavior:The grouped timeline/image section should move smoothly when dragged.Actual behavior:The grouped timeline/image section gets stuck and cannot be moved properly.Impact:This blocks smooth video editing and affects professional enterprise content creation.  

I created a 5-page animated portfolio presentation in Adobe Express. Earlier, the view-only link was generated successfully, but after deleting the old link and trying to create a new one, Adobe Express always shows this error:“We couldn't publish your link at this time. Please try again.”My project opens and edits normally, but publishing/view-only link creation fails every time.I already tried:Different browserClearing cacheLogging out and logging inDifferent internet connectionTurning remix on/offDuplicating the projectI also have Adobe Premium access through Airtel Thanks.Please fix or refresh the publishing system/cache for this project.