Bug Reports

I want to put black backgrounds on images to use on my website. I upload the images into Adobe Express from my computer (normally .jpg files). This has been working fine for a couple of years.Starting yesterday, I select an image to upload… there’s a very long pause with nothing happening at all, then it goes to the screen which normally displays the image & asks what you want to do with it only it just displays a “spinner” and hangs (also ramps up the browser’s CPU use massively).Using: Firefox latest release, Windows 10. System restarted several times.Can you help, please?

Home screen launches fine. When attempting to start any new project I get a white screen. I have tried starting from a template and get the same issue. Web app works fine. I have tried all suggested technical fixes on my phone, including entirely deleting the app and reinstalling it. ios: 27.0.1

Last week, there was a update posted to the uservoice forum for the Express Idea: Utilize custom shapes to crop/mask images that stated that a new function should be available now to upload a number of different image types, including PNG, SVG, JPG, AI, PSD to your Brand and when you go to apply a Crop to an image, you should now see the shapes appear as crop/mask options. I am not seeing any difference in my interface. I already had a good number of transparent PNG’s in my Brand Kit, and they are not appearing as options. Additionally, I uploaded a new SVG and that, too, is not appearing as a crop/mask shape option. Others in that above linked thread are reporting the same inability.  

For a while now I've been having trouble with downloading larger files as PDF. When I try to download the file, the progress bar gets stuck at 90% for preparing the file (see attachment). I stay on the screen and I've tried waiting multiple hours, but nothing happened. I usually use Adobe Express on my iPad Air 5, but I've tried exporting my project on my Windows PC as well, on which I had the same issue (again I waited multiple hours and the progress bar was stuck at 90%). The issue occurs with both standard PDF and printing PDF. I made my portfolio (with a lot of images and important hyperlinks) for an art academy application in Adobe Express so this was a big problem, and I had to find a workaround. I've noticed this: when there are multiple images on a page, I sometimes can't even download that single page as PDF. To fix this, I had to download the page as PNG, import that image and put it underneath the text layers (which included the hyperlinks, so it was important that they

While im editing a project the app closed automatcily , the project not loading , I’m unable to open that project and i cant edit it please try to fix that bug immedieatly i need to edit that picture emergency please solve my problem asap

For the last couple of days, my Adobe Express downloaded video freezes halfway through and only plays the audio. Only when downloaded. It looks fine in the app and browser, plays in the preview. But seizes when playing on my laptop or anyone else’s laptop when downloaded. I’ve cleared my cache, force quit my browser, changed wifi networks, reduced the size of the video. Nothing works!! It doesn’t matter if it’s 10-seconds or 1-minute long. 

When end users submit an Adobe Express asset for creative/brand approval, none of the approval UI is showing up on any of the Adobe Express apps. This is greatly impacting our self-service and approval SLAs and needs to be resolved asap. Anyone else experiencing this or have a workaround? I’ve tried multiple browsers, updating any apps, and have asked my fellow approvers and none of us are able to resolve.  

when i am scrolling to preview and select a font that i want, its not smoothly scrolling. Instead it is stopping suddenly and applying the font even though i am scrolling still.

I'm trying to simply copy and paste any element from text to design etc. And I get the error "media failed to upload, please reupload it".What am I doing wrong? This has never happened before and I can't seem to find a fix or a setting that helps.Thanks in advance  

I’m following up on an App Store review where developer "HC" directed me here to share a screen recording of this bug.Whenever I try to load a project on my iPad, it hangs indefinitely on the "Getting everything ready..." loading spinner. I’ve already updated the app and restarted my device exactly as requested in your email reply, but the issue persists.I've attached the screen recording showing the app freezing for over a minute without making any progress. Let me know what other device info you need from me to get this patched.

The Animated and Video filter type stopped working in the app last night. I typically search for templates first before filtering. My process hasn't changed since day one, and it's been working fine. I've tried various combos, i.e., Size/Type, Output/Type, etc., but to no avail. However, I performed the same steps on my mobile Chrome browser, as well as on the desktop, and there were no issues there. Samsung Galaxy A15Android 16

I opened my Adobe Express yesterday (11-19-24), and all my files and projects are gone. Has this happened to anyone, and how can it be fixed?

Hi Adobe Team, I've been unable to access my existing projects in Adobe Express for the past 2 weeks. When I try to open any previous file, I get: "Something went wrong. Please wait — we'll reconnect you when it's fixed." The error persists indefinitely, NO MATTER what kind of Browser I use. I’m not on any VPN Connection and have already tried getting to my files on my mobile device. Nothing works. I’ve already also tried signing in, deleting cache etc.✅ What works: General account access❌ What doesn't work: Opening, editing, or downloading ANY of my existing files, creating new files.This is blocking my work deadlines and I need URGENT ASSISTANCE. I am on a premium corporate account and can share my account email and file links via private message for security.Please advise or escalate to a support agent. Thank you! Screenshot of error message attached. 

O Adobe Express não gera o pdf traduzido.

Hello Adobe Express Support Team,I am experiencing a recurring issue with Adobe Express Content Scheduler when publishing YouTube Shorts.Problem:Adobe Express automatically adds the hashtag #Shorts to every YouTube Shorts title after publishing, even though I never include this hashtag in the original title.Steps to reproduce: Open Adobe Express Content Scheduler. Create a new YouTube post. Upload a vertical video. Enter a title without the #Shorts hashtag. Schedule the video for automatic publishing. Check the published video's title in YouTube Studio. Actual result:The hashtag #Shorts is automatically appended to the video title.Expected result:The published title should remain exactly as entered in Adobe Express, without any additional hashtags or modifications.Additional concern:This issue affects every YouTube Short I publish through Adobe Express.I have also experienced a significant decline in views, from approximately 800 views per video to fewer than 10 views. I cann

When using Resize, when I extend the canvas horizontally and click extend canvas with AI, it works fine. But when I try to extend the canvas vertically, it only gives white space in the extended canvas. I cannot get the canvas to extend vertically without white space. This is a new issue that wasn’t a problem before.

For some weird reason, I can't get Clip maker to generate clips from files longer than 15 minutes. It just goes through the uploading sequence and will sit at 0%. Then it quits on me! REPEAT: this only seems to happen when the file is longer that 15 minutes! 

This is stil happening and the download is stuck at 84% .. very frustrating. and if you see there are similar issues reported by other users and if you are not fixing it.. how are you goign to compete with canas or inshot.. you are going down the hole if you are not fixing it.

I have a problem when I want to upload a file, it gives an error, but the file size is 86 MB and the file is MP4 

When opening an image template I frequently work with, I noticed that not all the previously added image layers finish loading. When I replace some of them, they fail to upload. There are inconsistencies in the Adobe Express platform depending on how it is accessed: using Google Chrome shows all changes but prevents downloading; the same happens with the Windows app; however, using the Android app makes it impossible to see most of the layers or the changes made.

file as png is fine: file as PDF for printing- no image I’ve had so many issues with your program this year- very disappointing. 

After spending over an hour designing an ad, I was met with the message: "We are unable to license some content. Please replace or delete the Asset and try again." Naturally, you do not indicate which asset is causing the issue or what the licensing problem is—so now I’m expected to go through and replace assets blindly. Why are there licensing issues at all when I’m on a Premium plan? Do you really believe your customers have that much time to waste?An app that was supposed to make ad design easy has turned into a waste of my time. I’m cancelling my subscription.