Bug Reports

It's so frustrating when uploading audio to animated characters. Whenever I upload it, a problem occurs while downloading, and the issue keeps appearing even after I change my Wi-Fi network. This happens every time I upload a new audio file. I use the mobile app of Adobe Express.

I have a number of users that report not being able to open my Express webpages on mobile. They have followed the advice of different browsers, chrome, edge, safari and even brave but the page still doesn't load. They have also toggled between wifi and mobile with no luck. I have been able to replicate the issue on an iPhone with the multiple browsers, there is no issue with Android, ipad or on a windows desktop browser.  

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I have tried to download my MP4 file and after leaving it for a while to sync, I was still unable to download. The latest version is one before editing took place. For a paid service, this is not acceptable and is not the first time I have had this issue. “Your file will be available soon” and it is not. 

I'm trying to upload a 1.5MB file on Adobe Express from my laptop and anytime I tried it says : "Error : image exceeded 65MB or 80MB ... " I don't understand why it says that when the image is smaller than that.Can someone help me? 

My students are opening their bento boxes in adobe express (attached is the image of what their screen looks like), their work is gone. They have been working on this for a week. Students are doing the tutorial step by step as listed in the instructions. They have tried the app, the web version, windows edge and google chrome. This is a huge project for my students, and I have to submit grades. 

i had a working manageable QR code last week and its gone from my files in adobe express

Using the Wobble animation effect causes the elements to flash on the screen before they animate. This only happens in the downloaded mp4 files, the working file in the Express app and web app don’t show this glitch. I resolved the issue by switching the animation effect.

I am a premium member with 4000 credits. Since yesterday I am unable to generate anymore as it says that I have breached the limit which isn't possible. Pls explain or help.

Se ha identificado una limitación en Adobe Express Photos al realizar capturas de pantalla. Cuando una aplicación tiene menús o ventanas desplegables abiertos, estos se cierran automáticamente al activar la herramienta de captura, impidiendo que dichos elementos sean incluidos en la imagen. Esto afecta la documentación de procesos en los que es necesario mostrar específicamente los menús uopciones desplegadas.Captura de pantalla con Adobe Express:Captura de pantalla con Herramienta recortes de Windows:  

adobe express photos desktop appEditering fungerar men då filen sparas innehåller den noll bytes oavsett jpg eller pdf 

HelloI’ve been using Adobe Express Scheduler for a couple of years without issue, but this week any post scheduled for Facebook or Instagram have failed.I’ve attempted to refresh my Facebook connection via the ‘Connections’ tab, but I get the following error:‘Feature unavailable - Facebook login is currently unavailable for this app’I’ve gone into Facebook and removed the Adobe Express business integration and attempted to refresh the connection via Adobe Express, but I get the same error. I’ve also removed the Facebook connection completely and attempted to reconnect from scratch but still get the same error.I’ve tried this on a Windows PC via Chrome and also via the iOS app, but get the same result. Please can you advise?ThanksGary

I am testing the Animated Video Maker in Adobe Express. I create a video with all five scenes completed, including the scene descriptions and character narration. All five scenes are visible before I select Generate.However, the generated video does not always include all five scenes.In one attempt, the finished video contained only Scenes 4 and 5. In a separate short test, the generated video contained only the final scene, even though all five scenes were present before generation.Expected behavior: The generated video should include all five scenes in the order shown in the Video Maker.Actual behavior: Earlier scenes are omitted and only the final scene or final few scenes appear in the generated video.

I used a webpage template with a specific font but it recently changed to Helvetica. Is there a way to revert back? I do not see a font toolbar or option to change the font. 

When I click on the submit feedback button, I am presented with all the entries duplicated(Browser based, With Firefox - updated)Webapp works as intended, Edge as well (so it’s just Firefox as far as I can test)

Issue: Font service disconnect error in "Animate from audio" featureProduct: Adobe Express (Web)Platform: Chrome (Windows)Steps:1. Open the "Animate from audio" (Animasikan karakter) feature in Adobe Express.2. Select a character/background and upload or record audio.3. While working in the editor, the error popup appears: "Koneksi terputus - Adobe Express perlu dihubungkan kembali ke layanan font."4. Click "Muat ulang" to refresh, but the disconnect error occurs again repeatedly.Expected: The editor should run smoothly without triggering font service disconnect popups.Actual: The font service repeatedly disconnects and shows the "Koneksi terputus" error dialog.

i am trying from both the devices from PC and mobile too but the same error is appearing, the video is not even that heavy, if you cannot able to handle such tasks then dont advertise and create such features and take our hard earned money 

A white “ghost” line appears in between the triangle element and the rectangle element, even though they are overlapping. This appears and disappears as it wishes but always comes out when the final image is downloaded. It ruins the entire image, even though both elements overlap each other by at least a small amount that should remove any gaps in between. Any help would be appreciated. Thanks! 👍

Maybe not a bug as such, but NOT expected behaviour.When I use the “replace” feature with a video, unless it’s the exact same length, it trims the “new” video to the length of the original.As we don’t have “copy settings” feature in Express, it’s useful to replace a video to retain crop, shadow etc...but only if I can add a different length video. Only if there is a mistake in the original video would the replacement be the same length.

Can’t download videos from Adobe Express no matter what I try. JPEGs download fine. I’ve cleared the cache, updated Chrome, restarted my pc. Nothing helped.I’ve seen this issue being reported numerous times yet on none of the posts have had the solution for it.I need those animations exported today :(

This issue appears to be ongoing for several weeks. I use it for on the spot social media posts with text. I’m thinking about to switch to another program, e. g. Canva. Any suggestions for payable alternatives?

FPL Team Badge — “Adobe Express is currently unavailable”  I’m trying to generate a team badge in Fantasy Premier League (Pick Team page). The Adobe Express panel loads and shows the gallery/example badges, but at the bottom it displays: “Adobe Express is currently unavailable.” • Started: yesterday, still happening now• Tried on: both mobile (PL app) and desktop browser — same result on both• Tried: clearing cache, incognito/private mode, different times of day• Screenshot attached showing the exact message Would appreciate an update on whether this is a known outage.

Hi, I made a music video with original audio in .wav format uploaded to Adobe Express in the web browser. I used various stock footage available for me in Adobe Express as I am a paying subscriber.Everything works and looks fine in the Adobe Express page but when I download the file (mp4) it has no sound. Any idea why?I've tried different browsers and different computers but always the same result. It's REALLY frustrating because I've spent a lot of time on it.https://new.express.adobe.com/id/urn:aaid:sc:EU:aa139120-5da8-4526-9514-8c397d00db1b?invite=true&promoid=Z2G1FQKR&mv=other