Microphone muted unable to create voiceover

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Windows 11, chrome, Adobe Express web. Unable to record voiceover during content creation. Error showing my mic is muted. I can record to the animate character feature. Microphones work on all other apps on pc as well. I have included screen recordings one of it not working with voiceover and one with it working on animate character.

adobe.zip

adobe1.zip

C

courageous_scientist7463Author

Participant

Hey David appreciate the response. I chatted in and went through ts up remote access where the agent attempted a litany of methods. Wound up sending the browser logs to figure out the issue. I am awaiting response from what I presume is being escalated, I will update here once resolved.

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Tarun Saini

Community Manager

Hi

@courageous_scientist7463

,

Thanks for your response. I see your case has been escalated to our product team, which is in the works. I'll keep you posted once I hear anything from them,

Thanks for your patience.

Regards,

Tarun

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C

courageous_scientist7463Author

Participant

Have also restarted pc, cleared cookies & Cache, different USB ports

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David__B

Legend

Hi @courageous_scientist7463

Sorry to hear about your difficulties. I haven't heard of this issue before, but I have some general suggestions. Could you test these and see if they help
- Try recording from a different browser

- Try recording from a different Mic or second entry for the same mic
- Check the settings listed here: https://adobe.ly/40FEjd8

Thanks,

Dave

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