Critical bug

Critical Bug Report: Adobe Express Displays a Blank White Screen When Accessing Features

Issue Type: Critical – Feature Loading / UI Rendering Failure

Application: Adobe Express for Android

1. Bug Description

Adobe Express launches successfully, and the home screen works normally. However, whenever I try to access certain features, the application suddenly displays a completely blank white screen with a continuously spinning loading indicator.

This issue occurs when I perform actions such as:

- Tapping on Add Photos / Add Pictures.

- Trying to use or open Templates.

- Accessing other editing features and tools.

Instead of opening the selected feature, the application gets stuck on a blank white screen and fails to load the requested content.

2. Steps to Reproduce

1. Open Adobe Express.

2. Wait for the home screen to load completely.

3. Tap on Add Pictures, Templates, or another available feature.

4. Observe the screen.

5. The interface disappears and is replaced by a blank white screen with a loading spinner.

6. The application fails to load the selected feature.

3. Expected Behaviour

When I tap on any feature, Adobe Express should successfully open the corresponding interface and allow me to select pictures, browse templates, and use editing tools.

4. Actual Behaviour

The application displays a blank white screen with an endless loading spinner whenever I try to access these features. The requested content never appears, preventing me from using the app's core functionality.

5. Device Information

- Platform: Android

- Android Version: Android 14

- Device: Xiaomi (22111317PI)

- Application: Adobe Express

- Evidence: Attached screen recording showing the issue.

6. Severity and Impact

Severity: Critical – Core functionality affected.

This bug makes Adobe Express practically unusable because accessing essential features such as adding pictures, browsing templates, and editing content triggers the loading failure.

I request the engineering team to investigate this urgently. Possible areas to investigate include feature initialization, internal navigation, content-loading services, and UI rendering failures.

Please prioritize this issue and provide a permanent fix rather than a temporary workaround.

I have attached a screen recording demonstrating the exact problem. I would appreciate confirmation that this report has been forwarded to the Adobe Express development team.

Thank you.