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Northwest29778056nk7l
Known Participant
Oct 27, 2026 9:32 AM UTC
Open for Voting

Express webpages unable to be viewed on iOS devices (timeout / crash)

I have a number of users that report not being able to open my Express webpages on mobile. They have followed the advice of different browsers, chrome, edge, safari and even brave but the page still doesn't load. They have also toggled between wifi and mobile with no luck. 

I have been able to replicate the issue on an iPhone with the multiple browsers, there is no issue with Android, ipad or on a windows desktop browser. 

 

    9 replies

    Northwest29778056nk7lAuthor
    Known Participant
    Nov 5, 2026 6:54 AM UTC

    Any update ?

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    Northwest29778056nk7lAuthor
    Known Participant
    Oct 31, 2026 8:31 AM UTC

    it doesnt matter which browser I use on the device, it still crashes.

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    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    Oct 29, 2026 5:49 PM UTC

    Hey ​@Northwest29778056nk7l & ​@Jubilant_artist1386 - there was an issue with Express lagging/timing out overall yesterday - the team believes they’ve identified the root cause, but I want to dig in deeper if you’re still running into issues on iOS. Can you try to logout and back in to Express and see if that works?

    Rose

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    Northwest29778056nk7lAuthor
    Known Participant
    Oct 29, 2026 5:53 PM UTC

    Hi Rose,  the issue I'm encountering is that end users on iPhone aren't able to view the published webpages, they see the loading bar but the page eventually crashes and never loads the content. I can dm you an example. 

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    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    Oct 29, 2026 5:58 PM UTC

    ​@Northwest29778056nk7l Definitely, send me an example or two via DM! C

    an you drop me a screen recording here? If it’s private information, I’ll also send my email address via DM so you can send it there. I don’t have an iOS device so I want to pass along what I can to the team internally. 

    Rose

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    Jubilant_artist1386
    Participant
    Oct 29, 2026 1:51 AM UTC

    Yes!!! I can’t access anything on iOS devices! 

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      Northwest29778056nk7lAuthor
      Known Participant
      Oct 28, 2026 8:56 PM UTC

      anyone?

      ​@Amitej S ​@Tarun Saini 

       

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      Community Expert
      Tarun Saini003Community Expert
      Community Expert
      Oct 29, 2026 12:02 PM UTC

      Hi ​@Northwest29778056nk7l ​@Jubilant_artist1386,

       

      Thanks for reaching out! Could you please let us know the version of the device you are using? Are you getting any error? If so, can you share the screenshot of the error?

       

      We’re here to help, just need some info.

       

      Best,

      Tarun

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      Tarun Saini
      Northwest29778056nk7lAuthor
      Known Participant
      Oct 31, 2026 8:25 AM UTC

      It looks to be occurring on later versions of iOS 26 +

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