Participant

Investigating

Issue: Dynamic QR code tracking is gone

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i had a working manageable QR code last week and its gone from my files in adobe express

Pinned Reply By Rose DV

Hi everyone,

This remains under investigation. The dynamic QR code feature is still in beta, and the team is looking into reports that the Manage QR Codes option and previously tracked dynamic codes are no longer appearing.

At this point, we have not confirmed that the codes or tracking data have been deleted, so please avoid recreating or replacing printed codes solely because the management panel is missing.

I’ll update this thread as soon as we have confirmed information or next steps.

Thanks for your patience,
Rose

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M

Maddie29783774weah

Participant

im begging yall. pls.

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Y

youthful_mentorse4e3

Participant

I was able to create and track my QR code in march 2026 but now the feature disappeared. Customer service told me to fill out a bug report and send me a link but there was no form on there. Why am I not able to see it anymore?

The feature to track scans is the only reason I got it through Adobe and now it is not available? That makes no sense.

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L

lauraNCL_1992

Participant

Yep I’m having the same issue - I had previously been able to create dynamic QR codes and track them but all of a sudden I now can’t, makes no sense!

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E

emilee4

Participant

Same issue! I printed a code on product packaging expecting it to be dynamic. I would really appreciate a fix this week.

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T

Tarun Saini003

Community Expert

@emilee4 Thanks for letting us know.

As the team is investigating on it, someone from the Adobe will keep you posted on the update.

Regards,

Tarun

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Tarun Saini

Rose DV

Pinned

Community Manager

Hi everyone,

This remains under investigation. The dynamic QR code feature is still in beta, and the team is looking into reports that the Manage QR Codes option and previously tracked dynamic codes are no longer appearing.

At this point, we have not confirmed that the codes or tracking data have been deleted, so please avoid recreating or replacing printed codes solely because the management panel is missing.

I’ll update this thread as soon as we have confirmed information or next steps.

Thanks for your patience,
Rose

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M

Maddie29783774weah

Participant

This needs to be fixed like yesterday or we’re going to have to look at another vendor for QR codes.

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Rose DV

Community Manager

Hi @Maddie29783774weah - Just an FYI -- the team is working on it, but we do still consider dynamic QR codes to be a beta feature in Express, so just something to be aware of as you’re working with them!

Rose

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michel_0305

Participant

I have the same issue! Looking forward to any updates on this.

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penelopec92550134

Participant

I have just gone in to retrieve data from the dynamic codes I created in September for my client and totally vanished. Why has this been removed Adobe? Now I have to go back to my client and tell them I have lost all the information collected from their QR code.

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Rose DV

Community Manager

As far as I am aware, I don’t believe the data is lost. I will ask internally to confirm, but they’re looking at how to restore the functionality now!

Rose

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R

Roberto255953435c61

Participant

Hi @Rose DV , I have the same issue. Logging in from Chrome as I have always done, and Manage your QR code is suddenly missing for me as well

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Zoya389716681axf

Participant

Hi! The option to manage and update dynamic QR codes in Adobe Express has disappeared. Will the feature be back soon?

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Rose DV

Community Manager

Hi everyone!

Just wanted to let you know the team has logged this as an issue and is investigating it - I’ll post here with any updates and if we need more information for troubleshooting!

Thanks for your patience,

Rose

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M

Maddie29783774weah

Participant

pls fix asap!!!!!!

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