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Participant
Mar 21, 2024 10:11 PM UTC
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2 Factor Authentication Deleted Project

I just spent a very long time completing a project on Adobe Express, and when I clicked download, it had me sign in, which I did. It then took me to a 2 factor authentication window, which I completed. Then it took me to a new window that said Error with no explanation of what the error was, and closed out of the window I was doing the project on. I lost all work I did on my project, which I've been working on for the past 2 days.
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2 replies

Tarun Saini
Community Manager
Community Manager
Mar 28, 2024 1:47 PM UTC

You can also check at https://assets.adobe.com/deleted and let us know if that helps.

 

Regards,

Tarun

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Tarun Saini
Community Manager
Community Manager
Mar 28, 2024 12:55 PM UTC

Hi 

@default36241579abcdde

,

 

We're sorry to hear about this. Please confirm whether you can see your project under "Your Stuff" in Adobe Express. Could you please share your Adobe ID with us to check further?

 

We're here to help, just need some info.

 

Regards,

Tarun

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