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2 replies

U
Ulrike321038389vbe
Participant
September 13, 2025

Hello, I got the same problem, and not for the first time. None of your suggestions are working. Please fix this bug!

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
September 15, 2025

Hi @Ulrike321038389vbe, Jessica_9163! Can you please confirm what video resolution you're selecting when downloading the video project? We'd also like to know the workflow you're following while creating the project. Are you adding any audio to it, and are you uploading media from your device? 

 

Also, I tried creating a project using the Adobe stock video and audio, resizing it to 960x1200, and exporting it with Custom, 1080p, and 4K video resolution, and it seems to work fine! 

Can you share a screen recording of the workflow? Would you be willing to share the project with edit access to us privately so we can also test it there? 

 

We are here to help!

Best!

U
Ulrike321038389vbe
Participant
September 15, 2025
Hi Amitej S,

I tried several video solutions. The final video has no more than 70 seconds.

I did not add audio, the audio was integrated in the video.

I uploaded very short videos from my device and then put several scenes together.

All this I did before on Adobe Express and that worked without any problem.

I did even empty the cache of the browser and tried different browsers (firefox, chrome) which are all updated.

Mit vielen Grüßen

Ulrike
Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
September 2, 2025

Hi @jessica_9163,

 

Welcome to the community! We're sorry to hear about this. Could you please let us know which platform you are using? Is it desktop or mobile? If you are on a mobile platform, did you try signing out and signing back in again to check if that helps?

Also, if you are using a desktop, try using another browser try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference.

 

Regards,

Tarun

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