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Sofía38606922f29q
Participating Frequently
July 15, 2024

A server with the specified hostname could not be found

  • July 15, 2024
  • 6 replies
  • 1855 views

Hello! I'm desperate, I've been waiting for months for maybe an update to solve the problem with the Adobe Express servers, but nothing, the app doesn't work for me on any device, on my cell phone it tells me navigation problems, the same on Mac in both Safari and Chrome Adobe tells me it cannot open the page, the error is:

 

"FetchEvent.respondWith received an error: typeError: load failed"


I need to work, there I have my brands and past files, I have had to evaluate switching to canva since I am afraid of paying the subscription and still not being able to use the app, it only works on the iPad but the previous version.

    6 replies

    Ana I P
    Ana I P
    Participating Frequently
    March 14, 2025

     

    Hello, I have the same problem since last year. I thought that maybe the problem was that my phone was old and simply stopped trying. Now I'm using an IPhone 16, iOS 18.3.2

    Tried to use it again, download it, but the problem persists. Today I updated the app and made a screen record to share it with you, but I get a message that I don't have permission to upload it, so I took a Screen shot of the message.

     

    Tried it on the iPad and it opens the app. I receive a message that I have to update it, but I already did it. It doesn't have all the work that I have online, which is accesible on the desktop.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    March 14, 2025

    Hi 

    @Ana I P

    ,

    Thanks for sharing the information. Have you tried switching the internet connection to see if that helps? Also, could you please share the version of the iOS you're on the iPad?

     

    Regards,

    Tarun

    Ana I P
    Ana I P
    Participating Frequently
    March 14, 2025
    Compared to the ones I use on the desktop:
    jacobom52667781
    jacobom52667781
    Participant
    March 13, 2025

     Hello, i sending you a video  recorded, as requested,  of the problem with the iphone opening adobe express. The same thing happens when (different messages) opening in Ipad and notebook. Thanks for the support

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    March 13, 2025

    HI @jacobom52667781


    Sorry to hear about your difficulties. Thank you for the screenshot. I understand you are having difficulties opening the Adobe Express mobile app. Have you been able to open it previously? It looks like you shared a picture rather than video. Can you explain what happens when you try to open it? Do you get the same error are the person who posted about the issue on this thread originally? What troubleshooting steps have you tried so far?

    Thanks,
    Dave

    jacobom52667781
    jacobom52667781
    Participant
    March 11, 2025

    Hello, i have the dame problem adobe express does not Word on any of my devices ( iPhone, iPad , MacBook browsers ) I have reinstalled the app many times. I have a premium subscription and this is frankly very frustrating and honestly I do not get any clear answers from adobe in regards of solving the problem. 

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    March 11, 2025

    Hi 

    @jacobom52667781

     

    Welcome to the community! We're sorry to hear about this. Could you please share a screen recording of the issue to help you further? Also, by this will get to know when exactly you get this error.

     

    Regards,

    Tarun

    D
    David Kodak
    Participant
    February 13, 2025

    Same problem here. iPad Pro IOS 18.3.1. Problem persists even after system update and reinstall of the app. 

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    February 14, 2025

    Hey @David Kodak, Welcome to our Adobe Express Community! 

    Thanks for reaching out, this shouldn't be happening! 

    Can you share a screenshot of the error and let us know when you've been getting it? Do you get the same error if you work from another device, too? Could you try switching to a different internet connection to see if that makes any difference? Sometimes, restarting the device or even resetting the network setting also resolves such issues. 

    Do share your observations once you've tried these troubleshooting steps. 

     

    Best,

    Amitej

    E
    esireno_0903
    Participant
    January 27, 2025

    a server with specified hostname could not be found, have yours been solved yet?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    January 27, 2025

    Hi 

    @esireno_0903

    ,

    We're sorry to hear about this. Could you please let us know which platform you're experiencing this issue on? Is it mobile or Desktop? Can you share the screenshot of the error message?

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

    Ana I P
    Ana I P
    Participating Frequently
    August 21, 2024

    Have the same problem in the IPhone, haven't tried it on the IPad. Made a comment in the appstore, where Adobe responded. I deleted the app as they suggested, installed it again, but the probes persists.

    I've already checked if I was using the last update in the Ipone or Express App.

    On my Mac it works ok with Chrome but I wish I could use the mobile app on the phone to make adjustments on the go, or maybe emergency posts while I'm out of the office.

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