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Participant
November 10, 2025

Add from device not working!!!

  • November 10, 2025
  • 1 reply
  • 30 views

Hello, please help me, I try everything but button for music Add trom device, not working in my app at mobile phone 

1 reply

David__B
Adobe Employee
Adobe Employee
November 10, 2025

Hi @Mirom�r_Bu?ko2024

Sorry to hear about your difficulties. Had this worked previously? Could you help us out by sharing some additional details?

I was curious about these:
- What brand and model of mobile device are you using?
- What is the OS version of the mobile device?
- What is the app version of the Adobe Express you are using?

For some initial troubleshooting steps, you might try these general troubleshooting suggestions
- Test using audio from a different location and in a different format
- Reboot the device
- Uninstall and reinstall the Adobe Express app

Please let us know if any of these help.

Best,

Dave