Participant

Adding new connection does not work

Forum|Forum|1 year ago
June 16, 2024
5 replies
538 views

clicking on "new" for any social media channel yields the error "Couldn't create additional channel. Please try again later." There are no channels at all. This would be my first channel.

B

benjamins17291336

Participant

What was the resolution? I'm getting the same error and previously had a connection that got deleted.

A

Anonymous

same problem here

R

Robbert van S

Participating Frequently

I have the same problem, what is the cause?

R

Rafael WAuthor

Participant

Apparently bug reports and following conversation via email are now published openly in the community, good to know.

So anyway, since my screenshot from the email is not shown here, let me show it now also in the community.

Neelamk

Legend

Hi, @Rafael W,

Please refer to the article links below:

https://adobe.ly/4bXAdBk

https://adobe.ly/45savT0

Please let us know if this helps.

Thank you,

Neelam

R

Rafael WAuthor

Participant

Thanks for your reply.

The articles are not helping. When I click on “add new” I instantly get the red message at the bottom of the screen (see screenshot). I’m not even getting near the stuff mentioned in your articles. This is also the case in a different browser.

Are the connections country restricted? I’m in Germany. It would be nice, if this works.

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