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ckelley777
ckelley777
Participant
April 6, 2026

Adobe Cloud Library is no longer linked to Brand Kits in Adobe Express

  • April 6, 2026
  • 4 replies
  • 207 views

While working inside my Adobe Express account, I was attempting to update the page color swatch with a Brand Kit I use regularly. It did not appear when inside the switch. None of my Brand Kits appeared in the swatch.

 

I check the Brand Kits tab in the project, received a notice “Easily Create on Brand” notice.

I check my work account Adobe Express Brand Kits to ensure they’re not gone, thankfully still in tact.

I go back to my account and check my Adobe Creative Cloud Libraries, the Brand Kits are present.

Back to my Adobe Express account, inside the project, and no brand kits.

I explore my Adobe Express Brand Kits home page tab, nothing was there.

Tapped on “Browse Shred Brands”, my Libraries pop up, I select my Brand Kit and click ‘ADD’

“Failed to Add library at this time”

 

I cannot copy anything over, seemingly everything is stuck and not connecting. Feels isolated.

    4 replies

    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    April 30, 2026

    For any users who have still been experiencing issues with this - the product team let us know today they were able to deploy a fix! Please let us know if it’s working for you at this time!!

    Rose

    cc: ​@ckelley777 

    CSmith_
    CSmith_
    Participant
    April 23, 2026

    I think I found a solution! 🎉 ​@Rose DV ​@ckelley777 ​@defaultwz2p6vhoad2s 

    In the Creative Cloud App, I went to Files → Your Libraries. All of my saved brands were here. I hovered over one, clicked the three dots, and selected Move. Then I moved it to an existing “Project” I use in Adobe Express. This allowed the brand to show up in “My Brands” in Adobe Express, as well as my Projects. 

    I am now able to access all the brand assets in an Adobe Express file. 

     

    I’m thinking this is perhaps related to the shift to Projects, as outlined in this help article: https://helpx.adobe.com/express/web/brands-libraries-projects/create-projects-libraries/organize-templates-in-projects.html

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      April 24, 2026

      Hi ​@CSmith_,

       

      Thanks for confirming. Lets see if this helps other resolving their issue or not.

       

      Regards,

      Tarun

      D
      defaultwz2p6vhoad2s
      Participant
      April 21, 2026

      I am having the same issue. Lost all my branding! I can find it in the Adobe library but when I add it it says failed to load at this time. What’s going on???

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        April 7, 2026

        Hi ​@ckelley777,

         

        Welcome to the Adobe Express community! We’re sorry to hear about this. Could you please share your Adobe ID with me via private message? Make sure you’re logged into your correct profile in Adobe Express. For more information, you can check this article- https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

         

        Did you try using another browser to check if that makes any difference? Try signing out and signing back in again to check if that helps. Try to create a brand‑new project and check if Brand Kits appear there.

         

        If the above steps don't help, please make sure that the network endpoints listed on https://helpx.adobe.com/enterprise/kb/network-endpoints.html  are allowed.

         

        Regards,

        Tarun

         

        ckelley777
        ckelley777Author
        Participant
        April 8, 2026

        Hi Tarun,

        Thank you for taking the time to reply to my report. Confirming:

        • I am logged into the correct profile on Adobe Express and Creative Cloud.
        • I use Chrome, attempted on Safari per your suggestion: same result - nothing.
        • I’ve signed out, into my work profile, confirmed library and brand kits are connected and OK. Signed out of work, and back into my personal, no luck.
        • ! - Created a new brand project in Adobe Express, named it, added text, backed out to Brand Kit page, the new brand kit is not visible on Adobe Express. *IMPORTANT: Flagging that this new Brand Kit is visible in my Creative Cloud library.
        • No change in network endpoints in computer settings. Especially knowing I can access my work account across the Cloud and Express interfaces.

        Any thoughts on the !Important note before diving off thread?

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        April 8, 2026

        Thanks for your response ​@ckelley777,

         

        Please share your Adobe ID with me via private message. Meanwhile, I’m sharing the case internally with our product team for further investigation.

         

        Regards,

        Tarun

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