Adobe Express

Hi @default32314762111111 

Engineering was wondering if you could try these steps? Please let me know if you have any questions

• Create copy of the converted document ( as backup)
• Delete the converted document
• Go to [Originals] folder under "Your stuff -> Files" and click on the source document which was converted earlier
• It will give two option, download and 'open converted file'. Select 'Open converted file' which should ret-rigger the conversion as converted file is not available.

Hi @default32314762111111 

Thanks for the screenshot. Also, so additional information which would help us better understand the issue.

• Do the projects thumbnails appear the same way when viewed in incognito mode? 
  

  Test in incognito/private browsing mode -  https://support.google.com/chrome/answer/95464

• Are you able to open the projects with the missing images and text, do they appear this way when opened too?

Thanks

Hi @default32314762111111 

Thanks for reporting the issue. I've shared it with our developers.

Thanks,
Dave