Skip to main content
D
default33258363lu3clx
Participant
October 30, 2023

Adobe Express

  • October 30, 2023
  • 2 replies
  • 208 views
I cannot open my files in Adobe express, cannot edit them, nothing

2 replies

C
Christina3531697451wq
Participant
February 10, 2024

Hi.  Hoping someone will pick this up.  I can't upload an EXPRESS file to Adobe Express.  I had the file downloaded because I had to switch accounts (my organization SSO).  Followed the directions to download the file.  And then when I try to upload it in my new Express account, it is unsipported.  So Express doesn't support express files?  

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 15, 2024

Hi 

@Christina3531697451wq

,

 

We're sorry to hear about the issue you're seeing. To better assist you, could you please provide more details about the type of file you're trying to upload? Have you encountered any error messages or notifications when attempting to upload the file?

 

We're here to help, just need some info.

 

Regards,

Tarun

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
December 27, 2023

Hi there,

 

We're sorry for the delay. Are you still experiencing the issue? If yes, please let us know so that we would be able to assist you further. 

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 

We're here to help, just need some info.

 

Regards,

Tarun

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices