Adobe Express Animated Characters Internal Server Error - NOVEMBER 2025

Hello, I am encountering an error with Adobe Express Animated Characters on the website, mobile app, and desktop app. Whenever I upload an .MP3 file, I receive the following error:

I then decided to convert the file to .WAV. It successfully animated a file of 1 minute and 30 seconds only once, but since then it has not worked for at least 36 hours. I require a prompt solution, as my entire project relies on this, and experiencing intermittent errors is unacceptable.

I have also tested recording my voice using the provided website function; however, it only animates recordings that are less than 20 seconds long. I still receive the error displayed in the image above whenever I upload .MP3 files. Additionally, the .WAV method that worked once now results in the following error. I have tried all devices, browsers, and cleared cache and cookies, but to no avail. Please advise, as I am now only receiving an internal server error. Furthermore, considering I have a premium membership, I do not expect this issue, especially as it appears to be a frequent and recurring problem.