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M
mai_10
Participant
October 11, 2024

Adobe express app latest update does not work on my iPhone 11

  • October 11, 2024
  • 1 reply
  • 412 views

I frequently use Adobe Express for my work. After the recent update, I was required to sign up, which I did. However, I'm unable to access any templates let alone edit them . I reinstalled the app and cleared the cache on my iPhone 11, but it still doesn't work. The app has become very slow and lags significantly. It keeps redirecting me to the beginning, displaying a message that says, "Your file recovered successfully." I am extremely frustrated.

1 reply

M
mai_10Author
Participant
October 11, 2024

What can I do to make it work? 

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
October 15, 2024

Hi @mai_10. 

Please ensure your iPhone 11 is running the latest iOS version. Sometimes, app compatibility issues can arise due to outdated operating systems. Try signing out of your Adobe account within the app and then signing back in. This can sometimes resolve session issues that may be causing slowdowns. If the mobile app continues to cause issues, try accessing Adobe Express from a web browser on your computer. This might serve as a temporary solution until the mobile app works correctly.

Let me know if any of these steps help, or if you'd like further assistance! Thanks ^CA

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