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4 replies

Participant
October 3, 2025

Hello, it works again, thank you!

Didn't even need to clear cache and cookies. 

Community Manager
October 3, 2025

Hi @nanami_kento,

 

Great to hear that it’s working again! 🎉 Thanks for the update.


^MM

Participant
October 3, 2025

Hello

 

Since a few days the background (white and grey block pattern) seems to be baked in when using the Free Transparent PNG maker. 

Example attached.

 

Thanks.

 

 

Participant
October 3, 2025

Same! I hope they fix this asap!

Amitej S
Community Manager
Community Manager
October 3, 2025

Hi everyone! Our team worked on a fix for the issue with removing the background. Please try again after clearing the browser's cache and cookies, and see if it works fine for you. Please share your observations here! 

 

Thanks! 

Participant
October 2, 2025

what happend? its not transparent anymore? suddenly... fix this immediately,, i dont want to waste money paying this crap on monthly basis.

Amitej S
Community Manager
Community Manager
October 3, 2025

Hi @curious_nature9606! We worked on a fix for the Remove background issue. Please clear your browser’s cache and cookies, then try again. Let us know if it works afterward.

Thanks! 

Participating Frequently
October 1, 2025

PNG, yes, removed in Express, yes.  The image is full of grey and white squares in Photoshop.  What a nightmare. Yes, I reloaded the browsers, restarted the Mac, renamed files, and relaunched Photoshop.  I just want a transparent PNG.  

Participant
October 2, 2025

Same issue - hope they fix it!