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4 replies

N
nanami_kento
Participant
October 3, 2025

Hello, it works again, thank you!

Didn't even need to clear cache and cookies. 

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    October 3, 2025

    Hi @nanami_kento,

     

    Great to hear that it’s working again! 🎉 Thanks for the update.


    ^MM

    N
    nanami_kento
    Participant
    October 3, 2025

    Hello

     

    Since a few days the background (white and grey block pattern) seems to be baked in when using the Free Transparent PNG maker. 

    Example attached.

     

    Thanks.

     

     

      A
      A.R.28505281cis6Author
      Participant
      October 3, 2025

      Same! I hope they fix this asap!

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      October 3, 2025

      Hi everyone! Our team worked on a fix for the issue with removing the background. Please try again after clearing the browser's cache and cookies, and see if it works fine for you. Please share your observations here! 

       

      Thanks! 

      C
      curious_nature9606
      Participant
      October 2, 2025

      what happend? its not transparent anymore? suddenly... fix this immediately,, i dont want to waste money paying this crap on monthly basis.

        Amitej S
        Community Manager
        Amitej SCommunity Manager
        Community Manager
        October 3, 2025

        Hi @curious_nature9606! We worked on a fix for the Remove background issue. Please clear your browser’s cache and cookies, then try again. Let us know if it works afterward.

        Thanks! 

        D
        David DCA Austin
        Participating Frequently
        October 1, 2025

        PNG, yes, removed in Express, yes.  The image is full of grey and white squares in Photoshop.  What a nightmare. Yes, I reloaded the browsers, restarted the Mac, renamed files, and relaunched Photoshop.  I just want a transparent PNG.  

          A
          A.R.28505281cis6Author
          Participant
          October 2, 2025

          Same issue - hope they fix it!

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