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J2thegrow
Participant
July 14, 2026

Adobe Express background removal not working

  • July 14, 2026
  • 26 replies
  • 342 views

When I try to remove the background of an image in Adobe Express I get the following message “ A We couldn't execute cutout filter service because of unknown internal service errors, please try again.” I have used Adobe Express for the last several months and it worked perfectly until the other day. I deleted the app and reinstalled it and it didn’t fix the issue. I had my wife download the Adobe Express app on her phone and it gave the same error message when trying to remove the background of a photo.

      26 replies

      Enthusiastic_Wonderdf7b
      Participant
      August 31, 2026

      This has been happening too and it’s super frustrating. I am on IOS on iPhone 16 Pro. I have logged out of my account and back in and still I get an error. 

       

      Rose DV
      Community Manager
      Rose DVCommunity Manager
      Community Manager
      September 4, 2026

      Hi Enthusiastic_Wonderdf7b,

      Thanks for adding your details - the error wording points at the background-removal service itself having trouble, rather than anything wrong with your image, your phone, or your account. That fits what you're both seeing: logging out and back in, or reinstalling, wouldn't fix it if the issue is on the service side, which is what this looks like.

      A couple of things would help them narrow it down:

      → Does it fail on every image you try, or only some?
      → Roughly when did it start for you — and is it only on your iPhone, or also on the web version if you've tried there?

      Let me know!

      Rose

      khering0108
      Participant
      August 21, 2026

      I am having the same issue. For months now, and I’m frustrated bc it’s the feature I use the most. See pic… I’m just annoyed bc I’ve updated, restarted my laptop and iPad, cleared cache, literally have tried it all I feel like and it still isn’t working, when it worked fine months ago. 

      khering0108
      Participant
      August 21, 2026

      I forgot the pic lol 

       

      Kho5per
      Participant
      July 20, 2026

      Screen recording

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      July 20, 2026

      Hi ​@Kho5per! This seems to be an iOS device. Can you please share the device model and the installed OS?  

        Kho5per
        Participant
        July 20, 2026

        I have been having the same issue for the last 48hours tried reinstalling and clearing cache but still won’t work

          Amitej S
          Community Manager
          Amitej SCommunity Manager
          Community Manager
          July 20, 2026

          Hi ​@Nich2349118663xv, this is a known issue. Our team is working on it. We’ll let you know once it gets resolved. 

          Thanks for reporting this!  

            khering0108
            Participant
            August 21, 2026

            Any update on this?? I’m still having the same issue and it’s been almost three months now for me. I gave up, but now i need it again. 

             

            Nich2349118663xv
            Nich2349118663xv
            Participant
            July 20, 2026

            Last several days, any time I've tried to use the remove background feature if Adobe Express, it just goes to a blank white screen and nothing happens

            Android

            Updated to current.  Have also attempted clearing cache and uninstalling/reinstalling.

            Amitej S
            Community Manager
            Amitej SCommunity Manager
            Community Manager
            July 20, 2026

            Hi ​@lakhvironline ​@Bary! Our team is investigating the issue. If possible, share a screen recoridng of the workflow as that helps during investigation. 

            We’ll let you know about the updates here! 

            Thanks!

            Amitej S
            Community Manager
            Amitej SCommunity Manager
            Community Manager
            July 20, 2026

            Hi ​@Jennifer Harpel! thanks for reaching out. 

            The Remove Background feature hasn't been removed or changed. In most cases, this is caused by a temporary session or network issue, and signing out of Adobe Express and back in often resolves it.

            Could you let us know if this happens with every image or only specific ones? After signing back in, please also try the feature with a different image to see if the behavior persists.

            If the issue continues, please share the following details:

            • Your device make and model.
            • Your OS version.
            • Your Adobe Express app version, or your browser and browser version if you're using the web app.
            • Whether you're connected to a home or workplace network.
            • Whether you're using a VPN or have an active firewall.
            • A screen recording showing the error, if possible.

            These details will help us investigate the issue further.

            Amitej S
            Community Manager
            Amitej SCommunity Manager
            Community Manager
            July 20, 2026

            Hi ​@Adriankm, this shouldn’t be happening!

            Can you please share the platform you’re working on? Is it on mobile (iOS/Android) or the desktop web version? If you can provide the relevant details around your platform like browser version, mobile device make and model details, Adobe Express app version, OS version, along with a screen recording of the workflow, we can investigate this for you. 

            Also, let us know if you’re on a home network or work network and have an active firewall or VPN.

            We are here to help, just need more info!

            Best!

             

             

            Adriankm
            Participant
            July 17, 2026

            Constant freezing. Error Message “can’t remove background at this time”

             

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