Adobe Express background removal not working

I am having the same issue. For months now, and I’m frustrated bc it’s the feature I use the most. See pic… I’m just annoyed bc I’ve updated, restarted my laptop and iPad, cleared cache, literally have tried it all I feel like and it still isn’t working, when it worked fine months ago. 

Screen recording

I have been having the same issue for the last 48hours tried reinstalling and clearing cache but still won’t work

Hi ​@Nich2349118663xv, this is a known issue. Our team is working on it. We’ll let you know once it gets resolved. 

Thanks for reporting this!  

Last several days, any time I've tried to use the remove background feature if Adobe Express, it just goes to a blank white screen and nothing happens

Android

Updated to current.  Have also attempted clearing cache and uninstalling/reinstalling.

Hi ​@lakhvironline ​@Bary! Our team is investigating the issue. If possible, share a screen recoridng of the workflow as that helps during investigation. 

We’ll let you know about the updates here! 

Thanks!

Hi ​@Jennifer Harpel! thanks for reaching out. 

The Remove Background feature hasn't been removed or changed. In most cases, this is caused by a temporary session or network issue, and signing out of Adobe Express and back in often resolves it.

Could you let us know if this happens with every image or only specific ones? After signing back in, please also try the feature with a different image to see if the behavior persists.

If the issue continues, please share the following details:

• Your device make and model.
• Your OS version.
• Your Adobe Express app version, or your browser and browser version if you're using the web app.
• Whether you're connected to a home or workplace network.
• Whether you're using a VPN or have an active firewall.
• A screen recording showing the error, if possible.

These details will help us investigate the issue further.

Hi ​@Adriankm, this shouldn’t be happening!

Can you please share the platform you’re working on? Is it on mobile (iOS/Android) or the desktop web version? If you can provide the relevant details around your platform like browser version, mobile device make and model details, Adobe Express app version, OS version, along with a screen recording of the workflow, we can investigate this for you. 

Also, let us know if you’re on a home network or work network and have an active firewall or VPN.

We are here to help, just need more info!

Best!

Constant freezing. Error Message “can’t remove background at this time”

One day I was able to remove backgrounds from images and edit them no problem and now as soon as I select, remove background it thanks for a second and gives me an error that it can’t be done.