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Andre32948527hhlc
Participant
May 7, 2026

Adobe Express Branding Font not showing when editing AI Generated Templates

  • May 7, 2026
  • 2 replies
  • 38 views

I have created a brand and uploaded my own fonts. Now I am testing out the Generate Template feature, every time I try to generate a template using the Branding, the preview of the template appears correctly, then I click on Edit Template and the text on the template does not appear, it is as if the text is transparent. Also each text box has an ! next to it.

The text is there in the text box, in fact if I change the font to one of the defaults it appears. 

      2 replies

      A
      Andre32948527hhlcAuthor
      Participant
      May 14, 2026

      Dear Tarun,

      Thank you for getting back to me. Here are the details requested: 
       

      1. It only happens with AI Generated Templates
      2. AdobeExpress on the Browser, Using Windows 11 and Chrome Browser. 
      3. It is my own Brand Kit created through My Stuff - Projects. The Brand kit is shared with my colleagues.
      4. The screen recoding is attached. 


      Thanks,

      André

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      May 18, 2026

      Thanks for your response ​@Andre32948527hhlc,

       

      Did you try opening the other AI-generated template to see if shows the text in the editor? Try using another browser to check if that helps?

       

      If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

       

      Let us know, how it goes.

       

      Regards,

      Tarun

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      May 13, 2026

      Hi ​@Andre32948527hhlc,

       

      Welcome to the Adobe Express community! We’re sorry for the delay. To help us investigate this properly, could you share a bit more detail?

      1. Does this happen only with AI‑generated templates, or also with designs created manually?
      2. Are you using Express on desktop web or mobile, and which browser/OS?
      3. Is the Brand Kit yours, or shared through a Team or Enterprise account?
      4. Can you share a screen recording of the issue to assist you better?

      This information will help us narrow down whether this is specific to AI generation, brand permissions, or font resolution.

       

      Regards,

      Tarun

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