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Andre32948527hhlc
Participant
May 7, 2026
Open for Voting

Adobe Express Branding Font not showing when editing AI Generated Templates

I have created a brand and uploaded my own fonts. Now I am testing out the Generate Template feature, every time I try to generate a template using the Branding, the preview of the template appears correctly, then I click on Edit Template and the text on the template does not appear, it is as if the text is transparent. Also each text box has an ! next to it.

The text is there in the text box, in fact if I change the font to one of the defaults it appears. 

      3 replies

      Andre32948527hhlcAuthor
      Participant
      May 14, 2026

      Dear Tarun,

      Thank you for getting back to me. Here are the details requested: 
       

      1. It only happens with AI Generated Templates
      2. AdobeExpress on the Browser, Using Windows 11 and Chrome Browser. 
      3. It is my own Brand Kit created through My Stuff - Projects. The Brand kit is shared with my colleagues.
      4. The screen recoding is attached. 


      Thanks,

      André

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      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      May 18, 2026

      Thanks for your response ​@Andre32948527hhlc,

       

      Did you try opening the other AI-generated template to see if shows the text in the editor? Try using another browser to check if that helps?

       

      If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

       

      Let us know, how it goes.

       

      Regards,

      Tarun

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      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      May 13, 2026

      Hi ​@Andre32948527hhlc,

       

      Welcome to the Adobe Express community! We’re sorry for the delay. To help us investigate this properly, could you share a bit more detail?

      1. Does this happen only with AI‑generated templates, or also with designs created manually?
      2. Are you using Express on desktop web or mobile, and which browser/OS?
      3. Is the Brand Kit yours, or shared through a Team or Enterprise account?
      4. Can you share a screen recording of the issue to assist you better?

      This information will help us narrow down whether this is specific to AI generation, brand permissions, or font resolution.

       

      Regards,

      Tarun

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